Become a HubSpot power user — join us for HubSpot Training Day 2017.

Email Tracking

Which email clients are supported by the HubSpot Sales extension?

Last updated: August 16, 2017

Available For:

Marketing: N/A
Sales: Free, Professional

The HubSpot Sales extension supports specific versions of Outlook for Desktop, Outlook 365 and Gmail. Below, you can find a list of the supported email clients.

Please note: Some HubSpot Sales features require having Google Apps, Gmail, Outlook 365, or a connected inbox as your email provider. Read more here.

Outlook

  • Outlook 2010
  • Outlook 2013
  • Outlook 2016
  • Office 365 for Desktop on Windows

(Read more about installing the HubSpot Sales extension on Outlook for desktop here.)

Outlook for Mac, Outlook.com, and Outlook 365 for web are not currently supported. To see a list of supported Windows versions, check out this article.

To install the latest applicable updates for your version of Microsoft Outlook, check out this article for a list of available updates.
 

Gmail

Note: The HubSpot Sales extension will be disabled if Gmail is loaded in Basic HTML Mode.

Apple Mail

HubSpot Sales will no longer support Apple Mail moving forward. If you are able to access your email via Gmail, G Suite (formerly Google Apps for Work) or the Windows version of Outlook, then you will be able to continue using HubSpot Sales and will have access to more features.

Was this article helpful?