Email

What's the difference between a portal bounce and a global bounce?

Last updated: December 13, 2016

Available For:

Product: HubSpot Marketing
Subscription: Basic, Professional, & Enterprise

When a contact's email address bounces and you export all unsubscribes and bounces from your HubSpot portal, you will be able to see if a contact bounced from your portal or globally. Here are the definitions of portal bounce and global bounce:

  • Portal bounce: A bounce occurred on this contact record because an email was rejected by the recipient's server from your HubSpot portal.
  • Global bounce: A bounce occurred on this contact record because an email was rejected by the recipient's server across multiple HubSpot portals.
    • Global bounces happen only for permanent reasons, such as invalid recipient, recipient not found, etc.