How to configure your blog's comment options

Last updated: May 31, 2018

Applies to:

Marketing Hub: Basic, Pro, Enterprise

The comment settings for your HubSpot blog can be customized in several different ways. If you hope to encourage conversation between your readers and your blog author(s), you’ll want to leave blog commenting turned on. Explore the settings below to learn how to set up and customize blog comments.

Navigate to to blog settings

In your HubSpot account, click the settings icon settings in the main navigation bar. In the left sidebar menu, navigate to Marketing Blog.

Choose the blog to modify

Choose the blog that you'd like to modify. If you only have one blog, you'll only see one option in the drop-down menu.

HubSpot Help article screenshot

Modify your blog comments settings

Click the Comments tab. Here, you can choose to allow new commenters become contacts in your account, notify members of your team when a comment is posted, close comments on a post after a set number of days, and choose how many comment threads you want to allow.

Enable commenting

You can choose to allow or not allow comments on your blog. The box is checked and comments are allowed by default because outside of social media comments are one of the best ways to publicly engage your audience in discussions about your content and business.

Allow comments to create contacts

You can choose to allow HubSpot to create new contacts when a visitor comments on your blog. With this setting enabled, new commentators will be added to your contacts database within HubSpot. Please note that comments made by existing contacts will always be attributed to those contacts even if this setting is disabled. 
Please note: when you have this feature enabled along with the Moderate comments feature, contacts will not be created until their blog comment is approved.

Moderate comments

You can moderate comments on your blog posts so that new comments won't be posted until someone on your team approves them. HubSpot automatically filters for spam comments and will hide them from your posts, but you can use this option to not allow any comments whatsoever without prior approval.

To moderate your comments, navigate to your blog. In your HubSpot Marketing Hub Basic, Professional, or Enterprise account, navigate to Marketing > Website > Blog. Click Comments in the left sidebar menu. To filter for the comments that are awaiting your approval, click the All states dropdown menu and select Pending. Check the boxes next to the comments you'd like to approve, then click Mark as Approved to take the comment live on your blog post. You can also delete the comment or reject it as spam.

Close comments after this many days

You have the option to automatically turn off the ability to leave new comments on posts that are older than a specific number of days. This is useful if you have a blog that tends to have more time-sensitive posts or if you want to limit commenting for some other reason.

Who should receive notifications of new comments on this blog?

You can select the users on your HubSpot account that you want notified via email when a new comment is posted on your blog.

Threaded comments (level)

Choose how many layers of comments you want to allow on your blog posts. You can have up to 10 levels of comments. In order to enable threaded comments, you must select a number greater than 1.

Comment form verification text

You can customize your thank you text to display when a commenter posts a comment successfully.

Note: if you're seeing blog comments from spammers or bots you can enable CAPTCHA in your settings. 

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