How to configure your blog's comment options

Last updated: April 13, 2018

Available For:

Marketing: Basic, Pro, Enterprise
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The comment settings for your HubSpot blog can be customized in several different ways. Think first about what kind of content your blog is trying to provide, and then consider what the target audience for that kind of content might expect in terms of commenting capabilities. If you hope to encourage conversation between your readers and your blog author(s), you’ll want to leave blog commenting turned on. You can always turn on comment moderation and notifications if you want to exert a high level of control over which comments get published, and by whom.

This is how the comments section looks.

Navigate to Content Settings

In your HubSpot Marketing BasicProfessional, or Enterprise account, navigate to Content > Content Settings.

Go to blog settings

In the left sidebar menu, navigate to Marketing Blog.

Choose the blog to modify

Choose the blog that you'd like to modify. If you only have one blog, you'll only see one option in the drop-down menu.

HubSpot Help article screenshot

Modify your blog comments settings

Click the Comments tab. Here, you can choose to allow new commenters become contacts in your account, notify members of your team when a comment is posted, close comments on a post after a set number of days, and choose how many comment threads you want to allow.

Enable commenting

You can choose to allow or not allow comments on your blog. The box is checked and comments are allowed by default because outside of social media comments are one of the best ways to publicly engage your audience in discussions about your content and business.

Allow comments to create contacts

You can choose to allow HubSpot to create new contacts when a visitor comments on your blog. With this setting enabled, new commentators will be added to your contacts database within HubSpot. Please note that comments made by existing contacts will always be attributed to those contacts even if this setting is disabled. 
Please note: when you have this feature enabled along with the Moderate comments feature (more details on this below), contacts will not be created until their blog comment is approved.

Moderate comments

You have the option to moderate comments on your blog posts so that comments can't be automatically posted to your posts before someone on your team approves them. HubSpot automatically filters for spam comments and will hide them from your posts, but you can use this option to not allow any comments whatsoever without prior approval.

To moderate your comments, navigate to Content > Blog and click Comments in the left sidebar menu. To filter for the comments that are awaiting your approval, click the All states dropdown menu and select Pending. Check the boxes next to the comments you'd like to approve, then click Mark as Approved to take the comment live on your blog post. You can also delete the comment or reject it as spam.

Close comments after this many days

You have the option to automatically turn off the ability to leave new comments on posts that are older than a specific number of days. This is useful if you have a blog that tends to have more time-sensitive posts or if you want to limit commenting for some other reason.

Who should receive notifications of new comments on this blog?

You can select the users on your HubSpot account that you want notified via email when a new comment is posted on your blog.

Threaded comments (level)

Choose how many layers of comments you want to allow on your blog posts. You can have up to 10 levels of comments. In order to enable threaded comments, you must select a number greater than 1.

Comment form verification text

You can customize your thank you text to display when a commenter posts a comment successfully.

Please note: you can require that commenters fill out a CAPTCHA when they are commenting on your blog post. This will make it harder for spammers to leave comments on your blog, but keep in mind that this might also dissuade people from going through the extra effort to comment. To do so, navigate to Contacts Forms and click the name of the blog comment form, then enable CAPTCHA.

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