How to configure your blog's comment options

Last updated: June 9, 2017

Available For:

Marketing: Basic, Pro, Enterprise
Sales: N/A

The comment settings for your HubSpot blog can be customized in several different ways. Think first about what kind of content your blog is trying to provide, and then consider what the target audience for that kind of content might expect in terms of commenting capabilities. If you hope to encourage conversation between your readers and your blog author(s), you’ll want to leave blog commenting turned on. You can always turn on comment moderation and notifications if you want to exert a high level of control over which comments get published, and by whom.

This is how the comments section looks.

Navigate to Content Settings

Navigate in your HubSpot Marketing account to Content > Content Settings.

Go to Blog Settings

Click on the Blog link in the Content Optimization System Options side menu.

Choose the blog for which you want to update settings

Choose the blog that you'd like to modify. If you only have one blog, you'll only see one option in the drop-down menu.

HubSpot Help article screenshot

Modify your blog comments settings

Scroll down to the Comments section to modify your blog comments settings. You can choose to allow new commentaters to become contacts in your account, notify members of your team when a comment is posted, close comments on a post after a set number of days, require commenters to prove that they're human before they can post, and choose how many comment threads you want to allow.

Allow comments on your blog

You can choose to allow or not allow comments on your blog. The box is checked and comments are allowed by default because outside of social media comments are one of the best ways to publicly engage your audience in discussions about your content and business.

Allow comments to create contacts

You can choose to allow HubSpot to create new contacts when a visitor comments on your blog. With this setting enabled, new commentators will be added to your contacts database within HubSpot. Please note that comments made by existing contacts will always be attributed to those contacts even if this setting is disabled. 
Please note: When you have this feature enabled along with the "Moderate comments" feature (more details on this below), contacts will not be created until their blog comment is approved.

Moderate comments

You have the option to moderate comments on your blog posts so that comments can't be automatically posted to your posts before someone on your team approves them. HubSpot automatically filters for spam comments and will hide them from your posts, but you can use this option to not allow any comments whatsoever without prior approval.

To moderate your comments go to Content > Blog > Comments. When a new comment is posted you will find it under Pending comments. Check the box next to a comment and click the plus icon button to approve it. You'll also have the option to Reject, Mark as Spam, or Delete the comment.  

Close comments after this number of days

You have the option to automatically turn off the ability to leave new comments on posts that are older than a specific number of days. This is useful if you have a blog that tends to have more time-sensitive posts or if you want to limit commenting for some other reason.

HubSpot Help article screenshot

Always require commenters to fill out a CAPTCHA when commenting

You have the option to require that commenters fill out a CAPTCHA when they are commenting on your post. This will make it harder for spammers to leave comments on your blog, but keep in mind that this might also dissuade people from going through the extra effort to comment.

HubSpot Help article screenshot

Require CAPTCHA after this number of days

You have the option to enable a CAPTCHA after the post has been published for a certain number of days. This is really useful if you want to encourage a discussion early in the post's lifespan and want to ensure that any comments after a certain time period are still relevant and aren't spam.

HubSpot Help article screenshot

Who should receive notifications of new comments on this blog?

You can select the users on your HubSpot account that you want notified via email when a new comment is posted on your blog.

How many levels of comments do you want to allow?

Choose how many layers of comments you want to allow on your blog posts. You can have up to 10 levels of comments. In order to enable threaded comments, you must select a number greater than 1.

HubSpot Help article screenshot

Comment Verification Text

You can customize your thank you text to display when a commenter posts a comment successfully.

HubSpot Help article screenshot

Was this article helpful?

Previous article:

Next article: