Register an outbound phone number

Registering an outbound phone number allows you to make calls from the HubSpot CRM while displaying your existing mobile or office number as the Caller ID. This ensures that when you call a prospect or customer, they see a familiar or local number, increasing the likelihood of a successful connection.

Unlike HubSpot-provided numbers, HubSpot does not own these numbers. They are used for outbound identification purposes only. Inbound calls to these numbers will continue to ring on your personal device or landline as they normally do, rather than ringing within the HubSpot browser.

Understand requirements

• Country support: before starting, confirm that your country is supported for HubSpot calling.
• Individual registration: even if a number is shared across an office, each individual HubSpot user must register the number separately in their own account to use it as their personal Caller ID.
• Minutes: minutes are counted for outbound calls. Learn how to add more minutes to your HubSpot account.
• UK requirement: from May 27, 2024, any new United Kingdom long code purchase for messaging or voice will require an approved UK RC bundle. From September 30, 2024, all United Kingdom long codes will require an approved UK RC bundle to send messages or make voice calls.

Register an outbound phone number

To register an outbound phone number:

1. { local.navSettings }}
2. In the left sidebar menu, navigate to General, then click the Calling tab.
3. Click Connect calling if it hasn't been turned on.
4. To register you phone number, click Add phone number.
5. In the dialog box, enter your phone number, and an extension, if applicable.
6. You will be prompted to verify your phone number. You can choose how the verification code is delivered to you by clicking SMS message or Phone call.
7. Click Text me or Call me.
8. When prompted, enter the verification code from your text or call.
9. Click Save.

Edit or delete outbound phone numbers

To edit or delete an existing outbound phone number:

1. In your HubSpot account, click the settings settings icon in the top navigation bar.
2. In the left sidebar menu, navigate to General, then select the Calling tab.
3. Next to an existing phone number, click Actions, then click Edit or Delete.