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Understand your campaign metrics

Last updated: September 15, 2023

Available with any of the following subscriptions, except where noted:

Marketing Hub Professional, Enterprise

After setting up your HubSpot campaign, you can review your campaign performance. review the details and requirements of the different campaign metrics, when reviewing your campaign.

Metric  Information Requirements

Sessions

 This metric measures traffic to website assets related to the campaign. Sessions are attributed to a campaign when any of the following conditions are met: 
  • A visitor visits a page or blog post URL containing utm_campaign parameters. 
  • A visitor visits a page or blog post associated with the campaign.
  • A visitor arrives at a page or blog post through an associated referral keyword.

When reviewing your session data, please note the following: 

  • If a user is inactive for 30 minutes on a page, a new session will start.
  • The data does not include sessions from workflows, CTAs, or ad campaigns.

New contacts (first touch)

 This metric measures the number of newly created contacts, attributed to the campaign that directed them to your website for the first time.

This data does not include contacts directed from workflows, CTAs, or ad campaigns.		 These contacts will be attributed when any of the following conditions are met:
  • The first page they visit has a URL containing utm_campaign parameters.
  • The first page they visit is associated with the campaign.
  • The first page they visit is through a referral keyword associated with the campaign.

New contacts (last touch)

 This metric measures the number of newly created contact, attributed to the campaign that led to their conversion.

This data does not include contacts directed from workflows, CTAs, or ad campaigns.		 These contacts will be attributed when any of the following conditions are met: 
  • They convert on a page where the URL contains utm_campaign parameters.
  • They visit a page or submit a form that's associated with the campaign before converting, during the same session

Influenced contacts

 This metric measures the number of contacts that have engaged with assets related to a campaign. Generally, this will include both new and existing contacts. Do note the following: 

  • Currently, this metric does not include interactions with ad campaigns. 
  • When filtering influenced contacts by date range, do note that only net new contacts that were influenced in that date range will be included. For example, if you filter for This week, you will not see contacts that were influenced prior to this week, even if they were also influenced this week.

From a campaign's Performance page, You can review your influenced contacts in detail. 


 A contact is influenced by a campaign when any of the following conditions are met: 
  • Interacted with an associated social post.
  • Submitted an associated form. 
  • Opened or clicked an associated marketing email.
  • Enrolled in an associated workflow.
  • Added to a static list that's associated with the campaign.
  • Attended a marketing event that you associated with the campaign.
  • The following page view conditions:
    • Visited a URL with a corresponding utm_campaign parameter.
    • Visited content associated with the campaign, such as associated website pages, landing pages, or blog posts. 
    • First page view has a referral keyword associated with the campaign.
  • Clicked or viewed a CTA (legacy) associated with the campaign.
  • The following CTA interactions: 
    • Viewed an associated CTA that does not include a form
    • Viewed an associated CTA that includes a form and submitted the form

Revenue 

(Marketing Hub Professional 
only)

 This metric measures the total number of associated contacts with closed-won deals that have interacted with assets from the campaign. Do note the following:

  • Currently, this metric does not include data or interactions with static lists.
  • Interactions with workflows are only tracked when the assets (i.e. form or email) are also associated with the campaign.
 		 Contacts are included in this metric when any of the following interactions are met: 
  • Viewed a page tracked by HubSpot, including the following page types:
    • Blog pages
    • Blog listing pages
    • Website pages
    • Landing pages
    • Knowledge base articles 
  • Submitted a form tracked by HubSpot, or clicked on a CTA (Legacy) on the following page types: 
    • Blog pages
    • Blog listing pages
    • Website pages
    • Landing pages
    • Knowledge base articles 
  • Clicked a link in a marketing email tracked by HubSpot.
  • Clicked an ad tracked by HubSpot.
  • Clicked on a social post tracked by HubSpot. 
  • Registered or attended a marketing event (via third-party integration) tracked by HubSpot. 
  • Viewed or clicked on a CTA. 

Attributed revenue

(Marketing Hub Enterprise 
only)		 This metric measures the total amount from closed-won deals attributed to the campaign. 

Data in this report does not include data from static lists or workflows		 This metric depends on the following:

Closed deals

(Marketing Hub Professional 
only)		 This metric measures the number of closed-won deals associated with influenced contacts.

If a deal doesn’t have a value in the Close date property, HubSpot will use the date that the Deal stage was set to Closed Won instead.

If you filter this report by date range but aren’t seeing the deals that you expect, make sure that the Close date property is set correctly.		 These deals will only be attributed when both conditions are met:
  • The deal must be closed as won, after the contact is influenced by the campaign.
  • The deal must be associated with the contact, at the time that it's closed as won.

Influenced revenue

 (Marketing Hub Professional 
only)		 This metric measures the total revenue of closed won deals that are associated with influenced contacts. The total is from the sum of the Amount property of closed won deals.  Only influenced deals will contribute to this total.

Unique marketing influences 

 This metric measures the following, depending on the breakdown selected:
  • The number of unique contacts, influenced by a specific asset. When reviewing by asset type or asset name. 
  • The number of unique assets that have influenced a contact. 
As contacts may interact with more than one asset in a campaign; the total number of unique marketing influences may be more than the number of influenced contacts.		 Contacts must have interacted with and been influenced by the asset, learn more about influenced contacts.
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