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Paid Sales Hub features not appearing in HubSpot Sales in Outlook after upgrading

Last updated: January 29, 2024

Available with any of the following subscriptions, except where noted:

Sales Hub   Starter , Professional , Enterprise

If you've upgraded to Sales Hub Starter, Professional, or Enterprise but you don't see the features when you open Outlook and log into HubSpot Sales, you may need to clear your cookies in Internet Explorer or make some changes to your configuration.

Please note: these steps apply to the HubSpot Sales Outlook plugin. If you have the HubSpot Sales Office 365 add-in, follow the troubleshooting steps for that add-in instead.

To clear your cookies:

  • Open Internet Explorer.
  • In the upper right, click the Settings gear icon.
  • In the dropdown menu, select Safety, then Delete browsing history...
  • Select the Temporary Internet files and website files and Cookies and website data boxes.
  • Click Delete
  • Restart Outlook

If you are still unable to see the Sales Hub StarterProfessional, or Enterprise features in Outlook, follow these steps to make changes to your Internet Explorer configuration:

  • Open Internet Explorer.
  • In the upper right, click the Settings gear icon
  • From the dropdown menu, select Internet Options.
    1. Click the Security tab.
    2. Select the Trusted Sites icon.
    3. Click the Sites button.

  • Add each of the following URLs to the Add this website to the zone field, one at a time. Click Add after entering each one:
  • Once you've added all three URLs, click Close.

  • In the Security level for this zone section, set the security setting to Low.

  • Next, click the Privacy tab, then click Advanced.

  • Select the Accept radio button for both First-party and Third-party cookies (if the options are grayed out, select the Override automatic cookie handling checkbox.
  • Select the Always allow session cookies checkbox.
  • Click OK.

  • Click Apply.
  • Try logging in to HubSpot Sales in Outlook again. 
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