Navigate to the Help buttonAt any point while you're working in your HubSpot account, you'll see a Help button located at the bottom right-hand side. Click the Help button to begin accessing your Support Inbox.
Search and view the Knowledge Base
After clicking the Help button, you'll have the ability to search the knowledge base and view all help articles within the help screen, so you can keep working while you read. You can even expand the article view, or click Open in Academy to open the article in a new window, if you prefer.
If you weren't able to locate a help article that resolves your issue, you can get in touch with HubSpot Support by clicking Contact Support.
From here, you can choose Call me or Email me. Provide an overview of your problem and a longer description of the issue you're seeing. You can also attach any screenshots of the issue you're experiencing.
If you chose Call me, you'll want to provide a phone number for HubSpot Support to reach back out. If you chose Email me, just ensure the email that is populated there is correct and where you want to receive a response from HubSpot Support.
Please note: currently, HubSpot only offers phone support in English. Call-back and email support are available in English, Spanish, German, and Japanese. Support documentation is provided through an automated translation service and is available at http://academy.hubspot.com.
Using Support Inbox
When first clicking into the Help button you'll notice that, if you have open support tickets, you'll see a quick preview of your tickets.
Click View your support inbox to go into the Support Inbox tool.
From here, you'll see a complete dashboard of your support ticket history. Let's do a quick overview of what you'll see here:
When replying to a ticket, you can enter in your reply in the text box at the bottom and click reply, or you can click reply and close which will indicate that you believe the open issue is resolved.
And if an old issue comes back to rear its ugly head, you can click Open at the bottom of that ticket conversation to re-open the issue with support.
Notifications on support ticket activity
When you have received a reply from one of our Support reps on your open support ticket, the Help button will notify you. You'll see the Help button turn blue along with a picture of your support rep and a number that indicates the amount of activity.
Once you click into the Help button to check your activity, you'll be able to quickly see which ticket has activity and you can go back into your Support Inbox to view your ticket and respond as needed.
Give us your feedback
In addition to using the Help button to search for articles and contact support within the HubSpot software, you can also provide feedback there. Once you click on the Help button, choose Give us feedback.
From here, you can choose a number to tell us how happy you are about the app and provide some extra details, if you like. Click Submit feedback once you're done. All feedback will go to our Product Team so they can understand what is being done well and what can be improved on for future updates to HubSpot.