Last updated: May 19, 2026
HubSpot sends notification emails to inform you of events such as test marketing emails, form submissions, lead revisits, and file exports. You will also receive an email when you first sign up for a HubSpot account, or when you need to verify your identity for security purposes.
If you notice that you're not receiving HubSpot emails, follow the troubleshooting steps below to confirm that your HubSpot notifications, email inbox, and allowlisting settings are correct.
If emails sent from HubSpot are resulting in bounces or being labeled as spam, you can adjust your spam filter settings to improve deliverability. Most spam filters allow you to allowlist a sender by adding their domain or IP address.
Please note: if you're experiencing deliverability issues with marketing emails and have a paid Marketing, Sales, Service, or Content Hub subscription, confirm that your email sending domain is connected before completing the steps below.
Before taking additional troubleshooting steps, verify that the email address associated with your HubSpot user is the one where you want to receive notifications.
Verify you've set up your user notifications correctly. You should either turn on the switch for each email notification you want to receive or turn on all email notifications under Global Notifications.
Super Admins in accounts with two-factor authentication can log in as another user in their HubSpot account to help verify notification settings.
If you haven't received a HubSpot notification email for several minutes, your email provider might be automatically filtering your notifications. You can try searching your inbox for one of the HubSpot email addresses below (e.g., noreply@notifications.hubspot.com) to find any existing notifications that may have been moved.
If a previous email to your email address from HubSpot bounced, future emails to that address will be dropped. Super Admins can see if a user has bounced, then unbounce their email address if necessary.
Based on the email client you're using, you may need to update certain settings to ensure emails from HubSpot aren't getting filtered out of your inbox.
If you're expecting to receive a signup, login, invite, notification, or verification email from HubSpot and nothing appears in your inbox:
Check your spam or junk folders to see if your email provider mistakenly filtered them out of your main inbox.
If you're using Microsoft Outlook, learn more about moving quarantined emails back to your inbox or moving HubSpot emails into your focused inbox from Microsoft's documentation.
If the email you aren't receiving should have been sent from a workflow, you can review the workflow's history to see if the email notification event occurred as expected.
If you've checked your HubSpot notification settings and confirmed your email client isn't filtering HubSpot emails, you may need to work with your IT team to update your allowlist or add HubSpot as a "safe sender". If you're using a free email provider such as Gmail, you can find allowlisting instructions in their help documentation.
You can download a full list of sending domains and IP addresses to add to your allowlist here. It's recommended to have your IT team add all domains and addresses in the Collective section, as well as those for the regional data center that your account uses.