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View and update your Commerce Hub account information

Last updated: February 4, 2025

Available with any of the following subscriptions, except where noted:

All products and plans

The Commerce Hub account overview provides a summary of connected commerce account information for users who have set up HubSpot payments or Stripe as a payment processing option.

You can view existing account information, and modify information such as bank account details, and personal details.

The account overview lists information such as your account name, the primary point of contact listed for that account, which payment processor you're using, the transaction and platform fees on your account, as well as any promotional or custom fee rates, and your application date.

You can add a or modify your bank account details, edit specific account details, such as your URL, your public descriptors, and your personal details. 

Commerce account overview

View your commerce account information

To view the commerce account overview:

  • In your HubSpot account, click the settings settings icon in the top navigation bar.
  • In the left sidebar menu, navigate to Commerce.
  •  If using HubSpot payments, you will see:
    • Account overview: An overview of your account including your account name, primary point of contact, payment processing provider, transaction fees, and application date.
    • Account information:
      • Professional details: your website URL and industry.
      • Public details: your descriptor shown on customer statements.
      • Personal details: Your legal name, email address, date of birth, home address, phone number, and social security number.
    • Bank account details: Your bank name and details (e.g., account number, routing number).
  • If using Stripe as a payment processing option, you will see:
    • Account information:
      • Professional details: your website URL and industry.
      • Public details: your descriptor shown on customer statements.
      • Personal details: Your legal name, email address, date of birth, home address, phone number, and social security number.
    • Payout details: your bank name and details (e.g., account number, routing number).
    • Authentication: the email used to authenticate.

Update your commerce account information

To update your commerce account information:

  • In your HubSpot account, click the settings settings icon in the top navigation bar.
  • In the left sidebar menu, navigate to Commerce.
  • To update your point of contact:
    • Under Account Overview, click Actions, then select Edit point of contact.
    • In the POC email field, enter the email address of the new point of contact, then click Save.

  • To update your website information:
    • Under Account information, click Edit next to Professional details.
    • Click the Industry dropdown menu and select your industry.
    • In the Your website field, enter your website URL.
    • Click Save.
  • To update your statement descriptor:
    • Under Account information, click Edit next to Public details.
    • In the Statement descriptor field, enter your statement descriptor, then click Save.
  • To update your personal details:
    • Under Account information, click Edit next to Personal details.
    • In the Your legal name fields, enter your first and last names.
    • In the Email address field, enter your email address.
    • In the Date of birth field, enter your date of birth.
    • In the Home address field, enter your address.
    • In the Phone number field, enter your phone number.
    • In the Social security number field, enter your social security number.
    • Click Submit.
  • To update your bank account details:
    • Click Edit next to Bank account details.
    • In the Account holder name field, enter the account holder name.
    • In the Account number field, enter your account number.
    • In the other field, enter your routing number/sort code (depending on the country of your bank account).

Disconnect your Stripe account as a payment processor

If you choose to disconnect Stripe as your payment processor, please be aware of the following:

  • Customers won't be able to pay any existing payment links, quotes or invoices.
  • All subscriptions will be canceled and payments won't be collected.
  • You won't be able to issue refunds from HubSpot. Refunds will need to be issued from Stripe.
  • Payments data in HubSpot will be read-only.

To disconnect your Stripe account:

  • In your HubSpot account, click the settings settings icon in the top navigation bar.
  • In the left sidebar menu, navigate to Commerce.
  • Click the Actions dropdown menu in the upper right of the Account Overview section, then click Disconnect processor.
  • A dialog box will open, detailing how your HubSpot account will be affected upon disconnection.

  • Click Disconnect Stripe to confirm disconnection.

If you would like to set up a new payment processor, you can set up a different Stripe account, or HubSpot payments.

Disconnect HubSpot payments (Starter, Professional or Enterprise only)

If you choose to disconnect HubSpot payments, please be aware of the following:

  •  Customers won't be able to pay any existing payment links, quotes or invoices.
  • All subscriptions will be canceled and payments won't be collected.
  • You won't be able to issue refunds from HubSpot.
  • Payments and payout data in HubSpot will be read-only.

To disconnect HubSpot payments:

  • In your HubSpot account, click the settings settings icon in the top navigation bar.
  • In the left sidebar menu, navigate to Commerce.
  • Click the Actions dropdown menu in the upper right of the Account Overview section, then click Disconnect processor.

  • A dialog box will open, detailing how your HubSpot account will be affected upon disconnection.

  • Click Start chat support to start the disconnection process.
  • HubSpot support will then walk you through the disconnection process.

If you would like to set up a new payment processor, you can set up a Stripe as a payment processor or reconnect HubSpot payments.

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