When a visitor submits the form, HubSpot will capture the form submission data and the visitor will then be redirected to the checkout page where they can complete their purchase. Learn more about managing payments.
In your HubSpot account, navigate to Marketing > Lead Capture > Forms.
Click the name of the payment form.
On the form details page, click the Submissions tab.
On the Submissions tab, you can review the payments that have been submitted. The Payment status column will display the status of the payment, which can include the following values:
Pending: it can take two to three days to debit a buyer's bank account for a payment made via ACH, during which time the status will appear as Pending. When the payment is processed, the status will either change to Succeeded or Failed.
Succeeded: the payment was successfully collected from the buyer.
Failed: the buyer's payment method wasn't successfully charged. This status only applies payments made via ACH or subscription payments.
Open: the buyer started to fill out the form, but has not yet completed the payment checkout process.
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