Disconnect your payment processor

If you need to disconnect your payment processor, you can do so in the payment settings. The disconnection process differs slightly, depending if you are using Stripe as a payment processor, or HubSpot payments. 

Once disconnected, you're then able to connect to a different, or alternative payment processor. For example, if you initially set up Hubspot payments, you could disconnect HubSpot payments and then connect Stripe as a payment processor. Or, you could disconnect Stripe as your payment processor, and then set up a different Stripe account, or HubSpot payments. 

Below, read how to disconnect your payment processor.

Disconnect your Stripe account as a payment processor

If you choose to disconnect Stripe as your payment processor, please be aware of the following:

• Customers won't be able to pay any existing payment links, quotes or invoices.
• All subscriptions will be canceled and payments won't be collected.
• You won't be able to issue refunds from HubSpot. Refunds will need to be issued from Stripe.
• Payments data in HubSpot will be read-only.

To disconnect your Stripe account:

• In your HubSpot account, click the settings settings icon in the top navigation bar.
• In the left sidebar menu, navigate to Payments.
• Click the Actions dropdown menu in the upper right, then click Disconnect payments.
• A dialog box will open, detailing how your HubSpot account will be affected upon disconnection.

• Click Disconnect Stripe to confirm disconnection.

If you would like to set up a new payment processor, you can set up a different Stripe account, or HubSpot payments.

Disconnect HubSpot payments (Starter, Professional or Enterprise only)

If you choose to disconnect HubSpot payments, please be aware of the following:

•  Customers won't be able to pay any existing payment links, quotes or invoices.
• All subscriptions will be canceled and payments won't be collected.
• You won't be able to issue refunds from HubSpot.
• Payments and payout data in HubSpot will be read-only.

To disconnect HubSpot payments:

• In your HubSpot account, click the settings settings icon in the top navigation bar.
• In the left sidebar menu, navigate to Payments.
• Click the Actions dropdown menu in the upper right, then click Disconnect payments.
• A dialog box will open, detailing how your HubSpot account will be affected upon disconnection.

• Click Start chat support to start the disconnection process.
• HubSpot support will then walk you through the disconnection process.

If you would like to set up a new payment processor, you can set up a Stripe as a payment processor or reconnect HubSpot payments.