Disconnect your payment processor
Last updated: August 22, 2024
Available with any of the following subscriptions, except where noted:
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If you need to disconnect your payment processor, you can do so in the payment settings. The disconnection process differs slightly, depending if you are using Stripe as a payment processor, or HubSpot payments.
Once disconnected, you're then able to connect to a different, or alternative payment processor. For example, if you initially set up Hubspot payments, you could disconnect HubSpot payments and then connect Stripe as a payment processor. Or, you could disconnect Stripe as your payment processor, and then set up a different Stripe account, or HubSpot payments.
Below, read how to disconnect your payment processor.
Disconnect your Stripe account as a payment processor
If you choose to disconnect Stripe as your payment processor, please be aware of the following:
- Customers won't be able to pay any existing payment links, quotes or invoices.
- All subscriptions will be canceled and payments won't be collected.
- You won't be able to issue refunds from HubSpot. Refunds will need to be issued from Stripe.
- Payments data in HubSpot will be read-only.
To disconnect your Stripe account:
- In your HubSpot account, click the settings settings icon in the top navigation bar.
- In the left sidebar menu, navigate to Payments.
- Click the Actions dropdown menu in the upper right, then click Disconnect Stripe.
- A dialog box will open, detailing how your HubSpot account will be affected upon disconnection.
- Click Disconnect Stripe to confirm disconnection.
If you would like to set up a new payment processor, you can set up a different Stripe account, or HubSpot payments.
Disconnect HubSpot payments (Starter, Professional or Enterprise only)
If you choose to disconnect HubSpot payments, please be aware of the following:
- Customers won't be able to pay any existing payment links, quotes or invoices.
- All subscriptions will be canceled and payments won't be collected.
- You won't be able to issue refunds from HubSpot.
- Payments and payout data in HubSpot will be read-only.
To disconnect HubSpot payments:
- In your HubSpot account, click the settings settings icon in the top navigation bar.
- In the left sidebar menu, navigate to Payments.
- Click the Actions dropdown menu in the upper right, then click Disconnect payments.
- A dialog box will open, detailing how your HubSpot account will be affected upon disconnection.
- Click Start chat support to start the disconnection process.
- HubSpot support will then walk you through the disconnection process.
If you would like to set up a new payment processor, you can set up a Stripe as a payment processor or reconnect HubSpot payments.