Last updated: April 25, 2025
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Use the Automatically deactivate inactive users from your HubSpot account setting to automatically deactivate inactive users on a monthly basis. This will help you to minimize security risks from these users and improve user management in your HubSpot account. Learn more about deactivating and removing HubSpot users.
View the Automatically deactivate inactive users setting
To turn on this setting, you must be a Super Admin. To automatically deactivate inactive HubSpot users:-
In your HubSpot account, click the settings icon in the top navigation bar.
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In the left sidebar menu, navigate to Security.
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In the Security Health Checkup section, click the Permissions tab.
- In the There is only [x] inactive user in your account section, click Manage.
- Click to toggle the Automatically deactivate inactive users from your HubSpot account switch.
- The date for the next scheduled deactivation will appear in the upper left.
- The following metrics will appear in the section below:
- Scheduled users: the number of users scheduled to be automatically deactivated on the next scheduled deactivation date. Learn more about what happens when a user is deactivated.
- Excluded users: the number of users exempt from deactivation.
- In the Scheduled tab, review a list of users for automatic deactivation.
- By default, the table will show users who last logged in over 90 days ago and who are either scheduled for automatic deactivation or that are exempt.
- To filter your table, at the top you can click the dropdown menus to filter by Last Logged In, Permission Set, Seat, or Status.
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- To exclude a user from automatic deactivation, in the Status column, click to toggle the switch off. If you have users who only need to occasionally access Hubspot, you can consider exempting them from automatic deactivation.
- In the Deactivated tab, review a list of users who have been deactivated via automatic deactivation.
How automatic deactivation works
Prior to the scheduled deactivation date, HubSpot will send email notifications to all Super Admins and inactive users in your HubSpot account.
- Two weeks before the next scheduled deactivation date, HubSpot will send an email notification advising that any inactive users will be deactivated in two weeks unless they log in or are exempt from automatic deactivation.
- The day before the scheduled deactivation date, HubSpot will send a final reminder notification to all Super Admins and inactive users.
- On the day of the scheduled deactivation date, any users who are still inactive will be deactivated.
