By default, HubSpot employees, such as your onboarding specialist, support specialists, and account manager, have limited access to parts of your HubSpot account to help you with using HubSpot.
If you're a user with Super admin permissions, you can prevent HubSpot employees from accessing your account. This will also affect their ability to assist you if needed. For example, if you prevent HubSpot employee access to your account and another user in your account reaches out to HubSpot Support, the support specialists will not have access to your account and cannot investigate the issue.
To prevent HubSpot employees from accessing your account:
- In your HubSpot account, click the settings settings icon in the main navigation bar.
- In the left sidebar menu, navigate to Account Defaults.
- Click the Security tab.
- Under Account Access, clear the HubSpot Employee Access checkbox.
- In the dialog box, click Yes.
If you require help from HubSpot, turn this setting on before requesting help. When this toggle is turned on, HubSpot employees will have access to your account for 24 hours. Turning the toggle off will prevent new employees from accessing your account, but existing employees will retain access for the next 24 hours.