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Account Settings

Set up a HubSpot standard sandbox account

Last updated: October 3, 2022

Applies to:

Marketing Hub Enterprise
Sales Hub Enterprise
Service Hub Enterprise
Operations Hub Enterprise
CMS Hub Enterprise

Super admins can create standard sandbox accounts to test functionalities without impacting your main HubSpot account. For example, you can connect an app to your standard sandbox account to test a new integration. By doing so, you can sync data from your main account to test the integration and keep the data in your main account clean.

Please note: standard sandbox accounts have access to the same tools and features as your main account based on your subscription, but users cannot make calls.

You can send one-to-one test emails and marketing emails from a standard sandbox account to existing sandbox users. If you send emails to contacts that are not sandbox users, the emails will not send because they are not users in the standard sandbox account. You can add HubSpot users within your sandbox account. Emails sent from a standard sandbox account will come from a different transactional IP address than the main account uses.

Beta and trial features are not synced from your main account. You need to enroll a standard sandbox account in a beta in order to use those features.

Please note: HubSpot does not recommend using a standard sandbox account for a website redesign, as the redesigned templates and pages cannot be transferred to the main account.

If you add users to your standard sandbox account, HubSpot will not create them as new users in your main account. For example, if you add a consultant or contract worker to a standard sandbox account, they will not have access to your main account. Only super admins are added by default as users in a standard sandbox account. 

Similarly, paid seats assigned in a standard sandbox account will not impact the seats in your main account. Users with a paid Sales Hub Enterprise or Service Hub Enterprise seat in your main account will also not automatically be assigned that seat if they are added to the standard sandbox account. When you setup a standard sandbox in a trial account, you will have access to the sandbox until the end of your trial. Once the trial is over, you cannot navigate to your standard sandbox account. If you upgrade within 90 days of the end of your trial, you can access your standard sandbox account again.

Please note: a standard sandbox account is different from an app developer account, which is used for developing HubSpot apps and integrations.

Create and manage standard sandbox accounts

To create a standard sandbox account:

  • In your HubSpot account, click the settings settings icon in the main navigation bar.
  • In the left sidebar menu, select Sandboxes.
  • To create a new sandbox, click Create standard sandbox in the upper right.
     standard-sandbox-display
  • On the Create sandbox screen, under Sandbox name, enter the name of the sandbox.
  • Click Create and go to sync setup in the bottom right. 
  • You can sync your contacts, forms, lists, marketing emails, object definitions, pipelines, themes and templates, and workflows to your sandbox account. Users with Super admin permissions and account tools and features will sync to a sandbox account automatically.

By default, you can only create one standard sandbox account with up to 100,000 contacts. Once you've reached that limit, you'll need to delete an existing sandbox before you can create a new one. Additional sandboxes can also be purchased as an add-on to your subscription.

You can also update an existing standard sandbox, which will re-sync the current state of your main account to your sandbox, with the exception of contacts and associated records. You can continue to manually add contacts to your standard sandbox using the standard import and export tools

Updating your standard sandbox will overwrite any changes you've made to assets that you sync to the standard sandbox account. If you create custom objects in your standard sandbox account but not your production account, the custom objects will not be overwritten when you re-sync the sandbox account. 

To update an existing standard sandbox account:

  • In your HubSpot account, click the settings settings icon in the main navigation bar.
  • In the left sidebar menu, select Sandboxes.
  • Next to the name of the existing sandbox you wish to update, select Set up sync to sandbox.

To delete a standard sandbox account:

  • In your HubSpot account, click the settings settings icon in the main navigation bar.
  • In the left sidebar menu, select Sandboxes.
  • Hover over the name of the sandbox you wish to delete, then select Delete.

Access your standard sandbox accounts

All standard sandbox account users can access a sandbox from their main account menu.

  • In your HubSpot account, click your account name in the upper right.
  • Hover over your account name to see a list of your recent accounts.
  • In the dropdown menu, click the name of the sandbox you want to access.

navigate-to-sandbox-1

At the top, there will be a banner indicating you are in the standard sandbox account.

sandbox-banner

 

Super admins can also access a sandbox from account settings:

  • In your HubSpot account, click the settings settings icon in the main navigation bar.
  • In the left sidebar menu, select Sandboxes.
  • Click the name of the sandbox you want to access. 
  • To exit a sandbox account, click Return to my production account at the top of the screen.

 

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