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Connect your Facebook ad account to HubSpot

Last updated: July 31, 2020

Applies to:

All products and plans

Connect your Facebook ad account to HubSpot to create and manage your Facebook ads in your HubSpot ads tool. Before you get started, review the requirements below for connecting your account.

Once you connect your account, HubSpot will display and report on all existing campaigns in that account.

Facebook ad account connection requirements

  • If you've installed an ad blocker extension for your browser, make sure you disable it when you connect your ad account and when you're using the HubSpot Ads tool.
  • The HubSpot user who connects a Facebook ad account must have Publish access to the ads tool in HubSpot.
  • The HubSpot user who connects a Facebook ad account must be an admin of the ad account in Business Manager. To confirm that you're an admin of your ad account:
    • Go to your Facebook business manager.
    • In the top left, click listVieBusiness Manager, then click Business settings.
    • In the left sidebar menu, under Accounts, click Ad Accounts.
    • Select the ad account that you want to connect to HubSpot.
    • In the right pane, click the name of your Facebook user to see all your ad account permissions.
    • Confirm that the Manage Ad Account permission switch is toggled on.

fb-business-manager-ad-account-admin

Please note: disabled Facebook ad accounts cannot be connected to HubSpot. If a connected Facebook ad account is disabled, it will be disconnected from HubSpot. An error will show in HubSpot next to any disabled accounts. Learn more about disabled Facebook ad accounts and how to reenable them in Facebook's documentation.

Connect your Facebook ad account

You can connect Facebook ad accounts in your HubSpot Ads settings. If you encounter any errors during the process, check out our troubleshooting guide.
  • In your HubSpot account, click the settings icon settings in the main navigation bar.
  • In the left sidebar menu, navigate to Marketing > Ads.
  • In the Accounts tab, click Connect account.
  • In the dialog box, select Facebook.
  • In the pop-up window, log in to your Facebook account.
    • Facebook will prompt you to authorize the following permissions: Manage your ads, Manage your business, Manage your PagesShow a list of the Pages you manage, and Access leads for your Pages. HubSpot requires all of these permissions in order to integrate with your ad account.
    • To authorize all required integration permissions, click OK.
  • In the dialog box, select the Facebook ads accounts to connect to HubSpot, then click Connect. If you have multiple Facebook ads accounts, a list of your accounts will appear. If you want to track contacts that interact with your ads, leave the auto tracking switch toggled on. This will apply HubSpot tracking to the Facebook ads in the account you connect.
  • Click Connect.

  • In the dialog box, select the Facebook pages to sync leads from, then click Save.

Please note: if you're not seeing the pages that you expect, it may due to a permissions issue. For more information, check out our lead syncing troubleshooting guide.

The connected Facebook ad account(s) will appear in your Ad Accounts settings in HubSpot.

connected-fb-account

Please note: if your ad account has any outstanding billing issues, or has otherwise been disabled by Facebook for a violation of their ad policies, HubSpot will mark the ad account as Inactive. To fix this issue, you'll need to check your Facebook business settings and Facebook's support resources.

Any Facebook pages syncing leads will appear in the Ads Lead Syncing settings in HubSpot. Learn more about managing Facebook pages syncing leads to HubSpot.

lead-syncing

Please note:

  • After connecting your Facebook ad account to HubSpot, your existing lead ads in Facebook will automatically sync to HubSpot and appear on your ads dashboard. Learn more about existing lead ads syncing to HubSpot.
  • Facebook stores leads from lead ads for 90 days after creation. When you connect your Facebook ad account to HubSpot, these leads will be synced to HubSpot, along with leads generated going forward. Learn how to manage which Facebook pages sync leads to HubSpot.
  • If you want to disconnect your Facebook ad account from HubSpot, it's recommended to do so from HubSpot and not from Facebook. Disconnecting your Facebook ad account in Facebook will remove all account connections that the logged-in Facebook user has access to, including all other Facebook ad accounts that were not connected to HubSpot.

Once you connect your Facebook ad account, you can create lead ads from within HubSpot. You can also connect additional users so that they can manage and create campaigns for the account. To disconnect the account, check out our Facebook ad account disconnection guide.

Connect your page and ad account from Facebook

You can also connect your Facebook ad account from within your Facebook page settings. Connecting your account from within your Facebook page settings will also subscribe that page for lead syncing.

Please note: if you've already connected a Facebook ad account to HubSpot, you'll need to navigate to your HubSpot Ads settings to connect any additional ad accounts.

  • In your Facebook account, navigate to your Facebook page.
  • In the top navigation menu, click Publishing Tools.
  • In the left sidebar menu, navigate to Lead Ad Forms Leads Setup.
  • In the Leads Setup section, click the Search CRM providers field, search for HubSpot, then select the corresponding entry in the dropdown when it appears. If HubSpot has already been connected as a CRM to your Facebook page, you'll see it appear as Connected in the Leads Setup section.

facebook-leads-setup-connect-crm

  • Next to HubSpot, click Connect from Website.
  • A new browser tab or window will open. Sign in to your HubSpot account. If you have multiple HubSpot accounts, select the HubSpot account to connect.
  • Select the ad account you want to connect, then click Connect ad account.

facebook-leads-setup-connect-ad-account

Leads from your Facebook page will now sync to HubSpot, and HubSpot will also apply tracking to the ads in your ad account.

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