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Last updated: January 19, 2023
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If your Facebook Ads account doesn't appear when you try to connect it to HubSpot, or if you see an error during the account connection process, try the following troubleshooting steps.
If you're facing issues loading content on your ads tool, ads settings, or connecting your Facebook Ads account, a common cause may be ad blockers installed on your browser. Ad blockers such as Ghostery or AdBlock can prevent the ads tool and settings from loading correctly.
To resolve this error, check your browser and disable any ad blockers, then try connecting the account again.
When connecting your Facebook Ads accounts to HubSpot, Facebook will try to detect if you're already logged in. If you're logged in to Facebook, the user that you're logged in with will be used to authorize the HubSpot connection. This can be an issue if you have multiple accounts or if someone else is logged in to Facebook on your computer.To ensure that you're logged in to the correct Facebook account:
To connect a Facebook Ads account to HubSpot, you need to be an admin in the ad account. To check your ad account permissions in Facebook:
If your ad account has outstanding billing issues or has otherwise been disabled by Facebook for a violation of their ad policies, HubSpot will mark your ad account as Inactive in your Ads settings. To fix this issue, you'll need to check your Facebook business settings and Facebook's support resources.
If you're running into permission issues after you've connected your ad account, you should confirm your app permissions in Facebook:
When connecting a Facebook Ads account, HubSpot requests app permissions from Facebook. These permissions allow HubSpot to display your ads, report on your ads, and more. If these permissions are edited or removed, it can cause issues in HubSpot's ads tool.
To ensure that HubSpot has all the proper permissions, you can disconnect HubSpot from within Facebook, then reconnect:
Please note: when you remove the HubSpot Ads integration from Facebook, the Facebook Ads account will disconnect from any HubSpot account that it's currently connected to. You will need to reconnect the Facebook Ads accounts to all HubSpot accounts that you've integrated with.
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