Knowledge Base

Set up support form for your knowledge base

Last updated: February 21, 2019

Applies to:

Service Hub Professional, Enterprise

Set up and add a support form to your knowledge base. Visitors can submit this form when they can't find their answers on your knowledge base. These form submissions will create support tickets for your service representatives to follow up with.

Set up and customize the support form

  • In your HubSpot account, click the settings icon settings in the main navigation bar.
  • In the left sidebar menu, navigate to Service > Support form.
  • Click Create form.
  • In the form editor, customize your Default ticket form. This form allows ticket properties to be added as form fields.
  • Once done, in the upper right, click Update Form to take these changes live.

Add the support form to your knowledge base

  • In your HubSpot account, click the settings icon settings in the main navigation bar.
  • In the left sidebar menu, navigate to Service > Knowledge base.
  • In the General tab, Support form section, click to toggle the Add the form to your knowledge base switch on.
  • In the bottom left, click Save. This will add a link to your form in the upper-right corner of your knowledge base.
  • To update the text of the link, click the Customize tab. On the right, update the Text link to your support form. In the bottom left, click Save.