Knowledge Base

Add a support form to your knowledge base

Last updated: August 15, 2019

Applies to:

Service Hub  Professional, Enterprise

Add a support form to your knowledge base. Visitors can submit the form when they can't find their answers in your articles. These form submissions will create support tickets that will appear in both your tickets dashboard and in your conversations inbox for your team members to triage. 

Set up the form

Set up the support form in your conversations inbox. 

  • In your HubSpot account, click the settings icon settings in the main navigation bar.
  • In the left sidebar menu, navigate to Conversations Inbox
  • Click the name of the inbox where you want to connect a support form. 
  • In the left sidebar menu, select Forms.
  • In the upper right, click Connect form. Learn how to finish connecting a form to your conversations inbox

Add the form to your knowledge base

Once you have the form connected to the inbox, add the form to your knowledge base. 

  • In your HubSpot account, click the settings icon settings in the main navigation bar.
  • In the left sidebar menu, navigate to Service > Knowledge base.
  • On the General tab in the Support Form section, click to toggle the Add the form to your knowledge base switch on.
  • To update the form's link text that displays on your knowledge base, at the top of the Knowledge Base settings page, click the Customize tab.
  • On the right, click Navigation bar to expand the navigation bar settings.
  • In the Text link to your support form field, edit the text to display.navigation-bar-knowledge-base
  • In the bottom left, click Save.

This will add a customized link to your form to your knowledge base. When a visitor comes to your knowledge base, they can access the form by clicking the link in the top right.