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Sequences

What happens to enrolled contacts when I edit an active Sequence?

Last updated: April 4, 2017

Available For:

Product: HubSpot Sales
Subscription: Professional

If you edit any of the steps in an active Sequence, the changes will only be applied to newly enrolled Contacts. Any changes you make here will not affect those already enrolled in the Sequence, as you'll see in an alert that will appear at the top of your Sequence.

If you would like actively enrolled contacts to receive your updated sequence, you will need to first unenroll them from the Sequence and then re-enroll.

You will have the ability to re-enroll the contacts in any step of the sequence. When enrolling the contact, select the gear icon and select the step (email or task) at which you'd like to start the sequence for this contact. Once you've selected a step, you can customize the Start sequence on... date and time for the step.

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