Contacts will be unenrolled from a sequence automatically when any one of the following occurs:
The contact replies to one of the emails in your sequence. In most cases, out-of-office replies will not cause unenrollment.
The contact sends an email to you, not as part of the sequence, from the email address that was enrolled.
The contact replies to one of the emails in your sequence from a different email address. This activity will not appear on the contact's timeline activity.
The contact sends an email to you from an alias of the email address enrolled in the sequence. This activity will not appear on the contact's timeline.
A contact from the same company replies to the sequence email or replies to an email outside of the sequence. This will occur if you selected the Unenroll contacts from the same company checkbox in your sequence settings.
The contact books a meeting with you, or books through a meetings link in one of the sequence steps, even if it's not your meetings link. Meetings booked via the contact record directly or on an integrated Google Calendar will unenroll the contact only if the user that the contact books with is the same user who originally enrolled the contact in the sequence. If the meeting is logged to an associated record, it must also be associated with the contact for the contact to be unenrolled. This applies to meetings that are logged while the contact is enrolled in your sequence, even if the meeting occurred in the past.
The contact unsubscribes via the unsubscribe link in the sequence.
The contact's email address bounced, likely due to an incorrect email address.
Additionally, a contact can be unenrolled from a sequence automatically if one of the following occurs in your HubSpot account:
The sequence is deleted from your HubSpot account.
The user who created the sequence is downgraded or deleted from your HubSpot account.
The sequences tool can detect certain automated replies based on the response code from the email server. In the following cases, out-of-office replies are excluded from the sequence and your contacts will remain enrolled:
Gmail out-of-offices replies sent to Gmail inboxes
Outlook out-of-offices sent to Gmail inboxes
Outlook out-of-offices sent to Outlook inboxes
Gmail out-of-office replies sent to Outlook inboxes
aren't recognized and contacts will be
Automated out-of-office replies vary across email clients. Always review your contacts' replies to learn more about your contacts and to ensure they remain in the correct sequence.
You can also manually unenroll your contacts at any time. You can unenroll individual contacts from the contact's record or from the contact profile when using the HubSpot Sales email extension. Or, you can unenroll multiple contacts from the sequence summary page.
Manually unenroll a contact from the contact record
In your HubSpot account, navigate to Contacts > Contacts.
Click the name of the contact you want to unenroll.
In the upper left, click Unenroll above the contact's image.
You can also unenroll a single contact from the sequence summary page by clicking the Actions dropdown menu next to the contact's name and selecting Unenroll. Alternatively, you can unenroll a contact from a sequence under the Scheduled tab:
In your HubSpot account, navigate to Automation > Sequences.
Click the Scheduled tab.
Hover over a contact that's active in your sequence and click Unenroll.
Manually unenroll a contact in Gmail
In Gmail, compose a new email.
In the To (recipient) field, enter the email address of the contact you want to unenroll.
In the contact profile panel on the right side, click Unenrollfrom sequence.