Install HubSpot Sales for Gmail and Office 365

With the HubSpot Sales Chrome extension for Gmail or the HubSpot Sales Office 365 add-in, you can access your sales tools directly from your inbox. Refer to the table below to determine which extension or add-in is compatible with your setup.

Please note: due to the significant changes introduced by Microsoft as part of the new Outlook for Windows, HubSpot will no longer actively develop or improve the HubSpot Sales Outlook desktop add-in. While the HubSpot Sales Outlook desktop add-in is still available in the legacy Outlook for Windows and will continue to be supported, it's highly recommended that you activate the HubSpot Sales Office 365 add-in instead. If you're using the Outlook desktop add-in, the HubSpot Sales Office 365 add-in will automatically be installed if you switch to the new Outlook for Windows. Learn more in this HubSpot Community post. 

	Chrome extension	Office 365 add-in
Email host	Gmail or G Suite	Office 365
Email client	Gmail/G Suite in Chrome	Outlook on the web Outlook.com* Outlook for Mac - version 15.33 or later Outlook for PC - version 1603 (build 6769.0000) or later
Operating system	Mac, PC	Mac, PC
System requirements	N/A	N/A
Connected inbox required	No**	Yes
Centrally deploy/install for multiple users	Available	Available
Quick install links

*If you're accessing your email on Outlook.com, you cannot pin the Office 365 add-in in the inbox.

**Some sales tools cannot be used without a connected inbox.

Please note: HubSpot Sales does not support Apple Mail. Apple does not provide support for third-party developers creating Apple Mail add-ons.

HubSpot Sales Chrome extension

Access your sales tools directly from your Gmail inbox with the HubSpot Sales Chrome extension. If you're a Google admin for your organization, learn how to automatically install the extension for multiple users.

Please note: Google's Rapid Release track is not compatible with the extension. If you're using this version, talk to your IT team about switching to the default release track. 

Install the HubSpot Sales Chrome extension

1. Navigate to the Chrome web store.
2. Check to make sure that you're signed into the correct Gmail account. You can see which account you're logged in to in the top right. 
3. In the upper right, click Add to Chrome.

4. In the dialog box, click Add extension. 
5. Log into your HubSpot Sales account when prompted.

Receive sales notifications

1. In your HubSpot account, turn on your browser notifications.
2. In the upper right of your Gmail inbox, click the sprocket sprocket icon and select Notification Settings.
3. Select the Browser Notifications checkboxes you want to receive notifications for.

HubSpot Sales Office 365 add-in

Access your sales tools directly from your Outlook inbox with the HubSpot Sales Office 365 add-in. There are two ways to install the HubSpot Sales Office 365 add-in:

• Centrally deploy the add-in
• Install the add-in individually

Limitations and considerations 

Before installing the HubSpot Sales Office 365 add-in, note the following limitations and considerations.

• Outlook installed from the Microsoft Store is not compatible with the HubSpot Sales Office 365 add-in. Check your Outlook version to ensure it's Click-to-run.
• Office 365 from GoDaddy is not compatible with the HubSpot Sales Office 365 add-in, because GoDaddy does not support third party apps.
• The HubSpot Sales Office 365 add-in can only be installed on an Office 365 hosted email account (Office 365 Business Premium, Office 365 Business Essentials, or Office 365 Personal). If your inbox is hosted with a different email provider, you cannot install the Office 365 add-in, even if you're using Outlook to access that email provider. If you don't have an Office 365 account but use Outlook for Desktop on Windows, install the HubSpot Sales Outlook desktop add-in instead.
• Terminal server environments are not supported for the Office 365 add-in.
• Do not install both the HubSpot Sales Office 365 add-in and the HubSpot Sales Outlook desktop add-in on the same device. These add-ins will conflict.

Centrally deploy the add-in

Office 365 admins can centrally deploy the add-in to all Office 365 users in your organization. When the add-in is centrally deployed, all Office 365 users on the domain will automatically get the add-in, with no additional steps required.

Follow Microsoft's instructions to publish Office add-ins using centralized deployment via the Office 365 admin center. On the Centralized deployment step, select I want to add an Add-In from the Office Store, and search for HubSpot Sales.

Please note: when the add-in is centrally deployed, you may need to relaunch Outlook to see the add-in icon appear on the ribbon of the app. Outlook add-ins can take up to 12 hours to appear

Install the add-in individually

You can install the Office 365 add-in individually in your account. If you have multiple email accounts in Outlook, you have to install the add-in in each email account where you want to access the sales tools. 

1. Navigate to Microsoft AppSource.

2. Click Get It Now.

3. In the dialog box, follow the prompts to log in to your Office 365 account and confirm your details with Microsoft. At the bottom, click Get It Now.
4. You'll be taken to your Office 365 account. In the dialog box, click Add. 

Once installation is complete, you'll be redirected to a page indicating the add-in has been successfully installed. You can now access your sales tools directly from your Outlook inbox.

To receive instant notifications for tracked emails, run Chrome with the HubSpot Sales Chrome extension installed.

HubSpot Sales Outlook desktop add-in

Please note: due to the significant changes introduced by Microsoft as part of the new Outlook for Windows, HubSpot is ending support for the HubSpot Sales Outlook desktop add-in. Instead, it's highly recommended that you activate the HubSpot Sales Office 365 add-in. Learn more in this HubSpot Community post.

Limitations and considerations

Before you install the HubSpot Sales Outlook desktop add-in, review the following limitations and compatibility requirements:

• The HubSpot Sales Outlook desktop add-in does not support Outlook for Mac. If you use Outlook for Mac, an Outlook on the web account, or an Outlook.com account, install the HubSpot Sales Office 365 add-in instead. Additionally, HubSpot Sales is not supported in terminal server environments.
• Do not install both the HubSpot Sales Office 365 add-in and the HubSpot Sales Outlook desktop add-in on the same device. These add-ins will conflict and cause issues for your sales tools.
• Outlook installed from the Microsoft Store is not compatible with the HubSpot Sales Outlook desktop add-in. Check your Outlook version to ensure it's Click-to-run. Learn more about the technical requirements for installing the Outlook desktop add-in.

Please note: on Jan. 25, 2024, the HubSpot Sales for Windows tray app was sunset. Email notifications will instead be delivered through HubSpot's browser-based notification system. Learn more about how to manage HubSpot browser notifications.

Install the HubSpot Sales Outlook desktop add-in

1. Click here to download the HubSpot Sales Outlook desktop add-in.
2. Run the HubSpot Sales for Outlook installer (setup.exe). If you come across any errors when installing the extension, refer to the installation troubleshooting guide for more information.
3. Restart Outlook.
4. When prompted, log in with your HubSpot Sales account credentials.

Once installed, HubSpot Sales should appear in the inbox ribbon.

You can now access your sales tools directly from your Outlook inbox. To receive instant notifications for tracked emails, run Chrome with the HubSpot Sales Chrome extension installed.