Customize HubSpot Sales Chrome extension settings

In your HubSpot Sales Chrome extension settings, you can configure your default options for the extension. You can connect the add-in to another HubSpot account, configure your default log and track settings, and access your email integration settings.

In addition to customizing your extension's settings, you can access the HubSpot Knowledge Base, take a tour of the extension and its features, or review HubSpot's Customer Terms of Service from the extension settings. You can also uninstall the extension or submit feedback on the extension directly from the extension settings.

Manage log and track settings

You can customize your default log and track preferences so the settings are applied each time you send an email from Gmail. You can also add email addresses and domains to the Never log list to prevent emails sent to these addresses or domains from logging to HubSpot.

Customize your log and track preferences

Configure your preferences so you don't have to select the log and track checkboxes each time you send an email.

1. In Gmail, click the sprocket sprockesprocket icon at the top of your inbox.
2. Click Log and track settings.
3. To log every email to HubSpot that you send while using the extension in Gmail, click to toggle the Log email switch on.
4. To track every email that you send, click to toggle the Track email switch on.

Automatically log emails to associated record types 

Super Admins can customize which associated records emails automatically log to. For example, you can choose to only log emails to a record's associated deals. The activity association defaults apply to emails sent via the sales extension, but also to emails sent through HubSpot, manually logged on a record, or logged via BCC or forwarding addresses.

If you don't want to edit association defaults for all emails, learn how to edit email associations before sending an individual email. 

1. In Gmail, click the sprocket sprockesprocket icon at the top of your inbox.
2. Click Log and track settings.
3. Click Manage default associations. You'll be brought to your activities settings in HubSpot where you can set up default activity associations for records.

Configure never log settings

Emails sent to an email address or domain included in your Never log list will never save to your CRM. Email tracking activity will also not appear on the contact's timeline. 

1. In Gmail, click the sprocket sprockesprocket icon at the top of your inbox.
2. Click Log and track settings.
3. In the Never log field, enter email addresses or domains you don't want to log emails for and click Add. These emails and domains are blocked for yourself only.
4. If you're a user with Account permissions, you can block email addresses and domains for every user in your account. Enter the email addresses or domains, click the Add dropdown menu, then select Block for all users. 
5. To remove an email address or domain from this list, click Manage next to the email address or domain, then click Remove.

You can also specify Never log emails and domains in your HubSpot account settings and block specific IP addresses from email tracking in HubSpot.

Please note: HubSpot will continue to send notifications for tracked emails that were sent before you disabled the extension.

Switch the connected HubSpot account

You'll see your account information listed here. If you're using multiple HubSpot accounts, you can switch the account the extension is linked to.

1. In Gmail, click the sprocket sprockesprocket icon at the top of your inbox.
2. Scroll to the HubSpot account section, then click Switch HubSpot account. 
    
   
3. You'll see the HubSpot account you're currently connected to marked as In use. You'll also see a list of your other HubSpot accounts. To select a different HubSpot account to sync with your tracked and logged emails, click Select next to that account.
4. In the dialog box, click Switch account, then click Close and refresh inbox.