Get help with HubSpot

Last updated: November 4, 2026

Available with any of the following subscriptions, except where noted:

All products and plans

If you have any questions or technical issues while using HubSpot, there are different ways to get help depending on your subscriptions. If you're having trouble logging into your HubSpot account, you can try these troubleshooting steps.

All HubSpot users have access to helpful resources including:

HubSpot Knowledge Base: access how-to-guides, reference docs, and troubleshooting steps.
HubSpot Community: ask questions, find answers, and engage with professionals from around the world.
HubSpot's developer community: ask questions, interact, and connect with fellow developers from all around the world.

Please note: in accounts created on or after March 5, 2024, users must have an assigned Core, Sales, or Service seat to access chat, email, or phone support. Learn more about HubSpot's new seats-based pricing model.

Learn more about the different support channels available below:

	HubSpot's Free Tools	Starter	Professional	Enterprise
Knowledge Base	✓	✓	✓	✓
Community	✓	✓	✓	✓
Chat Support	-	✓	✓	✓
Email Support	-	✓	✓	✓
Phone Support	-	-	✓	✓

Before you get started

Before getting started, do note the following:

Currently, phone support is offered in English only. To request a call-back in a specific language, ensure that your individual user settings are configured to that language. Chat, callback, and email support are available in the following languages.

- English
- French
- German
- Japanese
- Portuguese
- Spanish
When contacting HubSpot’s support team, certain topics may have a limited scope of support. Learn more about HubSpot's scope of support.
When submitting a ticket, there are several steps you can take to help ensure that your issue is resolved efficiently:

- Be specific: if a ticket reads “my list isn’t working,” support specialists can't investigate the issue until they know which specific list isn’t working, or what you're seeing on your end that's different from the expected behavior.
- Include links: by default, HubSpot employee access is toggled on and support specialists can access most parts of your account. If there's a specific part of the tool you're referring to, you can guide the specialist to the relevant asset by including URLs in your ticket.
- Clarify with visuals and activity logs: it can be hard to describe an issue with words, particularly if it’s only happening on your browser, your device, or your office network. It's helpful to include screenshots, videos, GIFs, or HAR files in your ticket when possible.
Have your Hub ID ready when contacting HubSpot Support, especially by phone.

HubSpot's free tools

If you're using HubSpot's free tools, you can access the Knowledge Base and HubSpot Community.

In your HubSpot account, at the top right, click thequestioncircleIcon helphelp icon in the main navigation bar.
In the HubSpot Academy section, review the suggested videos. The videos vary based on the page you're on.
To find guidance on a specific topic, enter your search term in the search field. For example, enter leads to learn how the leads object works or how it differs from contacts.

Starter

If you have a HubSpot Starter subscription, you can access the Knowledge Base, HubSpot Community, chat, and email support channels.

In your HubSpot account, at the top right, click the question help icon in the main navigation bar.
To learn how to use a tool with HubSpot Academy, in the HubSpot Academy section, you can:
- Enter a topic in the search field. For example, enter leads to learn how the leads object works.
- Select a video under Videos related to: [page name]. The suggested videos vary based on the page you're on.
To contact support, choose from one of the following options:
- Chat: start a chat with a HubSpot Customer Support Specialist in real time.
- Email: send an email to a HubSpot Customer Support Specialist. You should receive a reply within one working day.
  - Language: the language you'd like to communicate in.
  - Problem overview: a general description of the roadblock you're facing.
  - Description: a detailed description of what you'd like help with.
  - Attachments: files relevant to your issue. Each attachment can be up to 10 MB.
  - Email: the email address that the reply will be sent to. By default, this will be your HubSpot user's email address.
To review your support tickets, click Inbox.

Professional or Enterprise

If you have a HubSpot Enterprise or Professional subscription, you can access the Knowledge Base, HubSpot Community, phone, call-back, chat, and email support channels. For any questions about your HubSpot subscription, please contact your Customer Success Manager.

To submit a ticket with HubSpot support:

In your HubSpot account, at the top right, click the question help icon in the main navigation bar.
To learn how to use a tool with HubSpot Academy, in the HubSpot Academy section, you can:
- Enter a topic in the search field. For example, enter workflows to learn how to build automations.
- Select a video under Videos related to: [page name]. The suggested videos vary based on the page you're on.
To contact support, choose from the following support channels:
- Chat: start a chat with a HubSpot Customer Support Specialist in real time.
- Email: send an email to a HubSpot Customer Support Specialist. You should receive a reply within one working day.
  - Language: the language you'd like to communicate in.
  - Problem overview: a general description of the roadblock you're facing.
  - Description: a detailed description of what you'd like help with.
  - Attachments: files relevant to your issue. Each attachment can be up to 10 MB.
  - Email: the email address that the reply will be sent to. By default, this will be your HubSpot user's email address.
- Support number: call the HubSpot support number listed in the Help box. If the line is busy, you'll have the option to request a callback after a brief wait.
To review your support tickets, click Inbox.

Get help on the HubSpot mobile app

If you have a paid HubSpot subscription, you can request help while on the go with the HubSpot mobile app. To submit a support ticket on the HubSpot mobile app:

Open the HubSpot app on your device.
In the top left, tap the listView menu icon.
In the left panel, tap Help.
In the Support section, tap Submit a ticket.
On the Contact Support screen, complete the following:
- Problem overview: enter a brief summary of the issue. This field is required.
- Description: enter details about the issue. To include a file, tap the attachment icon.
- Support team: tap the dropdown menu and select a team (e.g., English or Spanish).
In the top right, tap Send. After submitting a ticket, you can review any open and prior tickets with HubSpot Support on your desktop.

Please note: starting on September 3rd, 2024, the HubSpot mobile app will no longer support the Call me feature. You'll only be able to use the Email support channel on the HubSpot mobile app.

View your Support inbox

After submitting a ticket, you can review any open and prior tickets with HubSpot Support. You may also need to view your Support inbox if your chat or call needs to continue over email. When you reply to a thread in the Support inbox or Support email, your ticket will stay active. You can also reopen a ticket from the Support inbox.

After a support chat ends, a transcript is automatically emailed. If a chat closes due to inactivity, the conversation is converted to a closed ticket. To continue, reply to the ticket email thread or start a new chat for more immediate help.

To access your support inbox:

In your HubSpot account, at the top right, click the question help icon in the main navigation bar.
To review your support tickets, click Inbox.

In the left sidebar of your Support inbox, you can filter your tickets.
- All tickets: all tickets in the support inbox.
- Open tickets: ongoing tickets in the support inbox.
- Closed tickets: closed and completed tickets in the support inbox.
- Favorites: tickets that have been favorited in the support inbox. To add a ticket to your Favorites, click the favoritefavorit star icon at the top of a ticket.
In an open ticket, you can do the following:
- To send or reply to an email from HubSpot Support, enter text into the message field, then click Send.
- To continue a chat, click Continue this chat.
- To close a ticket, at the bottom of the ticket timeline, click Close this ticket.
In a closed ticket, you can do the following:
- To submit ticket feedback, at the bottom of the ticket, fill out the survey.
- To reopen and discuss issues covered in the ticket, click Reopen this ticket.
- To create a new ticket for new questions or issues, click Create a new ticket.

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