Last updated: October 13, 2020
The HubSpot-Salesforce integration may encounter sync errors which prevent data from syncing. You can identify and resolve these sync errors in your Salesforce integration settings.
Records are not syncing because they are associated with records that have not yet synced to HubSpot, or because they are associated with records that have hit HubSpot's record association limit. In the Affected Records column, you'll find all of the records that are failing to sync due to association with the record in the Record column on the left.
Records are not syncing due to an issue caused by automation, flows, or validation rules in your Salesforce account. Information about the cause of the error will appear in the Error details column.
Records cannot be created because a duplicate record or value already exists. You'll see the HubSpot and Salesforce records that are impacted by the error, along with the duplicate value.
Changes made in HubSpot cannot sync to Salesforce because the connected user does not have access to the necessary field or object in Salesforce.
Records aren't syncing due to a discrepancy between picklist field values in HubSpot and Salesforce. This can happen when a picklist value in one system does not match any current values in the other, if the picklist has hit a limit of values, or if the value passed is not valid. You'll see the HubSpot property and Salesforce field causing the error, along with the number of impacted records for each error.
Records aren't syncing because of a discrepancy in the mapping between the HubSpot property and the Salesforce field. This can mean that the property and field types are not compatible, that the property or field no longer exists, or that a Salesforce reference field mapping needs to be created.
Records aren't syncing between HubSpot and Salesforce because they include property values that are not valid. These errors typically require that the individual affected records are updated to correct the error.
Records aren't syncing due to an unknown error. HubSpot's engineering team is notified when this type of error occurs and will investigate to resolve the error.
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