HubSpot uses automated systems to make sure that all users are following HubSpot's Acceptable Use Policy and Terms of Service. This process is important in protecting our customers' experience with our platform.
If suspicious activity is detected at sign-up or when using the platform, access to certain features will be temporarily suspended. When this occurs at sign-up, HubSpot may ask you for more information about your account. A member of HubSpot's team will review the details of the suspension, the information you provide, and your account to make a final decision.
Tools used to collect or host information can be suspended at any time if suspicious activity is detected. This includes marketing email, files, landing pages, forms, and the calling tool.
What can I do if my account gets suspended?
If your access to any tools gets suspended, you'll see a banner alert message in your account for the impacted tool with details about the suspension. If the suspension can be appealed, you will be prompted to complete an identity verification in Persona, HubSpot's identity verification partner. Learn more about Persona.
What if my identity verification fails?
HubSpot uses Persona to confirm that the name in your HubSpot profile matches the name on your identification. It’s recommended to use an ID that displays your name in the language and alphabet that matches your HubSpot profile. If your verification fails, learn how to troubleshoot the ID verification process. If you need additional support, reach out to HubSpot Support.
If you have other questions about Persona, visit the Persona help center.
If you want to learn more about how to follow best practices with your HubSpot tools, connect with experts on the Community or check out learning resources on the Academy.
Account Management
