Last updated: June 28, 2023
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On October 1, 2021, the Reserve Bank of India issued a directive that impacted merchants processing payments against credit cards issued by Indian banks. The change causes some payments processed from a credit card issued by an Indian bank to be declined when the payment is made to a non-Indian entity such as HubSpot.
How this affects HubSpot customers
As a result of the directive, HubSpot cannot currently accept Indian-issued credit card payments over the USD equivalent of 5,000 INR. Some payments under the equivalent of 5,000 INR may also fail. Additionally, Super Admins may have received a notification that your monthly HubSpot invoice payment failed to process. You are able to make one-time (i.e. non-automated) payments with an Indian-issued credit card to pay your open invoices.
How to pay
There are three methods to pay your HubSpot invoice:
- Make a one-time payment:
- In your HubSpot account, click your account name in the top right corner, then click Account & Billing.
- Click the Transactions tab.
- At the top you'll see how many invoices are due along with the total amount. Pay all invoices at once by clicking Pay all invoices.
- To pay an individual invoice, click Pay now next to the oldest outstanding invoice.
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- In the right panel, select your payment method:
- To use an existing payment method, select the listed payment method.
- To add a new credit card, click Manage payment methods.
- In the right panel, select your payment method:
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- If your credit card was issued in India, you will need to enter the card's security code. After that, click Pay Invoice.
- You will be redirected to your bank for an additional security check. Then, you'll be redirected back to HubSpot.
- If you have a credit card issued from a non-Indian bank:
- Update your payment method.
- Select the subscriptions you’d like to pay for using that card when entering your card details.
- Use another payment method:
- Follow these steps to view and download your HubSpot invoice.
- Find alternate payment options in the How to Pay section at the bottom of your invoice.
