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Pay your invoice with credit cards issued by Indian banks

Last updated: October 19, 2021

Applies to:

All products and plans

On October 1, 2021, the Reserve Bank of India issued a directive that impacted merchants processing payments against credit cards issued by Indian banks. The change causes some payments processed from a credit card issued by an Indian bank to be declined when the payment is made to a non-Indian entity such as HubSpot. 

How this affects HubSpot customers

As a result of the directive, HubSpot cannot currently accept Indian-issued credit card payments over the USD equivalent of 5,000 INR. Some payments under the equivalent of 5,000 INR may also fail. Additionally, Super Admins may have received a notification that your monthly HubSpot invoice payment failed to process.

How to pay

There are two methods to pay your HubSpot invoice: 

  • If you have a credit card issued from a non-Indian bank:
  • Use another payment method: 
    • Follow these steps to view and download your HubSpot invoice.
    • Find alternate payment options in the How to Pay section at the bottom of your invoice.