Troubleshoot issues when syncing leads from your LinkedIn Ads accounts to HubSpot
Last updated: February 15, 2023
Available with any of the following subscriptions, except where noted:
|
After connecting your LinkedIn Ads account to HubSpot, your existing LinkedIn Lead Gen ads will automatically appear on your HubSpot ads dashboard.
Any issues syncing leads from your Lead Gen ads are usually due to insufficient user permissions or report filtering. If you're encountering issues, please try the steps below.
Confirm your account's lead syncing permissions
To sync leads from LinkedIn Lead Gen Forms, the user who connects the LinkedIn Ads account must be a Super admin, Content admin, or Lead Gen Forms Manager for the associated LinkedIn Business Page.
To check the permissions of each user who has access to the page in your LinkedIn account:
- Log in to your LinkedIn account.
- In the left sidebar menu, under My pages, select the page you want to connect to HubSpot.
- In the upper right, click Admin tools > Manage Admins.
- Under the Page Admins tab, locate your LinkedIn user and confirm that you're listed as a Super admin, Content admin, or Lead Gen Forms Manager. If you're not listed with one of these roles, you will need to request admin access to the LinkedIn page.
- Once the admin permissions have been granted, you can try setting up your lead sync again.
Check your report filters
Depending on which attribution report you've selected in the ads dashboard, some synced leads may not display. For example, the First form submission attribution report will only display contacts who were created as a result of filling out a lead form. If a contact existed in your account before converting on a lead form, they would not display with the First form submission filter selected.
To check for any discrepancies that may have resulted from the report's filtering:
- If you have a Marketing Hub Professional and Enterprise subscription, you can use the All form submissions attribution report to see all leads that have synced from lead ads.
- If specific leads appear to be missing, you can navigate to your contacts and search by email address. Synced leads will have an ad event and lead ad form submission event on their contact record, which you can use for list and workflow segmentation.
Related content
-
Connect your Google Ads account to HubSpot
Connect your Google Ads account to HubSpot to manage your Google ads in HubSpot's ads tool. Once your Google...
Knowledge Base -
Create and sync ad conversion events with your Google Ads account
After connecting your Google Ads account, you can create events to sync your CRM lifecycle stage changes from...
Knowledge Base -
Troubleshoot ad tracking issues
After connecting your ad account to HubSpot and toggling auto-tracking on, HubSpot will attempt to apply...
Knowledge Base