Account

How do I reset my password if I've forgotten it or can't log in?

Last updated: February 2, 2018

Available For:

Marketing: Free, Starter, Basic, Pro, Enterprise
Sales: Free, Starter, Professional
Service: N/A

If you can't log into your HubSpot account or have forgotten the password to your HubSpot account, follow the instructions below to: 

Rest your password via the HubSpot login screen

  • Navigate to www.hubspot.com and click Sign In in the top right corner.
  • Enter your email address and click Forgot my password above the password field.

  • Confirm your email address, then click Reset your password.
  • You will receive an email shortly with the subject line, Reset your HubSpot Password. Open this email and click Reset Your Password.
  • Enter your new password.
  • Click Save.
  • You'll see a message that your password was set successfully and will be taken into your HubSpot account. 
  • If you are still having an issue, see the steps in this article.

 

Change your password in HubSpot

  • Navigate to Account Menu > Profile & Preferences.
  • Click Update password.

  • In the modal box, enter your current password and then your new password. Click Update password.
 

Reset another user's password

(note you must have permissions to add and edit users):

  • Navigate in HubSpot to Account Menu > Settings and then select Users & Teams on the left.
  • Click on the user you want to change the password for. 
  • Click ActionsReset Password
  • The user will be sent an email with instructions to reset their password.

Was this article helpful?