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How do I reset my password if I've forgotten it or can't log in?

Last updated: January 24, 2017

Available For:

Marketing: Free, Starter, Basic, Pro, Enterprise
Sales: Free, Professional

If you can't log into your HubSpot account or have forgotten the password to your HubSpot account, follow the instructions below to reset your password:

  • Navigate to www.hubspot.com and click Sign In in the top right corner.
  • Enter your email address and click Forgot my password above the password field.

  • Confirm your email address, then click Reset your password.
  • You will receive an email shortly with the subject line, "Reset your HubSpot Password." Open this email and click Reset Your Password.
  • Enter your new password.
  • Click Save.
  • You'll see a message that your password was set successfully and will be taken into your HubSpot account. 
  • If you are still having an issue, see the steps in this article.

To reset your own password from within HubSpot:

  • Navigate to Account Menu > Settings > My Profile.
  • Under Basic Info, click on the link to Reset Password.
  • You will then be sent an email with instructions to reset your password.
 

To reset the password for another user (note you must be an Administrator to reset another user's password):

  • Navigate in HubSpot to Account Menu> Settings > Users.
  • Click on the key next to the user you want to change the password for to Reset password.
  • The user will be sent an email with instructions to reset their password.
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