Contacts

How can I see if a contact opted-out of email communication?

Last updated: September 6, 2018

Applies to:

Marketing Hub Basic, Professional, Enterprise

To see if a contact has opted out of all email communication:

  • In your HubSpot Marketing account, navigate to Contacts > Contacts.
  • Click the name of the contact to view the contact's record.
  • If the contact has opted out of all email, there will be an alert under the contact's name noting that Contact is opted-out of email.
User-added image
User-added image

To see if a contact has opted out of a specific email type:

  • In your HubSpot Marketing account, navigate to Contacts > Contacts.
  • Search for the contact in question and click the name of the contact to view the contact record.
  • In the About section, click View all properties.

  • Click to expand the Email Information property group.
  • Search for opted out and check the value for each Opted out of  [email type] property. By default, the property will be blank. If the value is Yes, the contact has opted out of that particular email type. If a contact opted out of a particular email type and later opted back in, the value will be set to No. 

To learn how to make a list of all ineligible contacts in your account, check out this article.

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