Contacts

How can I see if a contact opted-out of email communication?

Last updated: June 26, 2017

Available For:

Marketing: Basic, Pro, Enterprise
Sales: N/A

To see if a contact has opted out of all email communication:

  • In your HubSpot Marketing account, navigate to Contacts > Contacts.
  • Click the name of the contact to view the contact's record.
  • If the contact has opted out of all email, there will be an alert under the contact's name noting that Contact is opted-out of email.
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User-added image

To see if a contact has opted out of a specific email type:

  • In your HubSpot Marketing account, navigate to Contacts > Contacts.
  • Search for the contact in question and click the name of the contact to view the contact record.
  • In the About section, click View all properties.

  • Click to expand the Email Information property group.
  • Search for opted out and check the value for each Opted out of  [email type] property. If the value is true, the contact has opted out of that particular email type. 

To learn how to make a list of all ineligible contacts in your account, check out this article.

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