conversations

Emails are being sent to the filtered view in your conversations inbox

Last updated: June 21, 2018

Applies to:

Service Hub: Professional

When you connect your team's shared inbox to conversations, you will be managing all incoming emails sent to this inbox. To keep your inbox organized, HubSpot will automatically filter any emails that don't require your team's attention in the Filtered view. 

To view your filtered emails:

  • In your HubSpot account, navigate to Conversations > Inbox.
  • Click Filtered in the left sidebar. filtered-tickets

The following emails will be filtered in your conversations inbox:

  • Emails that contain an unsubscribe link.
  • Emails sent from a role based email, such as sales@company.com. Here is a full list of emails that will be filtered:
    • abuse
    • admin
    • billing
    • compliance
    • devnull
    • dns
    • finance
    • ftp
    • hostmaster
    • info
    • infrastructure
    • inoc
    • ispfeedback
    • ispsupport
    • it
    • list
    • list-request
    • maildaemon
    • marketing
    • no-reply
    • noc
    • noreply
    • null
    • phish
    • phishing
    • postmaster
    • privacy
    • registrar
    • root
    • sales
    • security
    • spam
    • support
    • sysadmin
    • tech
    • undisclosed-recipients
    • unsubscribe
    • usenet
    • uucp
    • webmaster
    • www
  • Emails sent from an IP address known to belong to an email service provider used for bulk emailing.
  • Emails sent from visitors who have been blocked

If an email is sent from an existing contact, this email will not be filtered. If a visitor has been blocked, you can unblock them so that future emails from this sender will be delivered to your inbox. To unblock a visitor:

  • Click the email in the filtered view. 
  • In the visitor details in the right sidebar, click More Unblock senderunblock%20sender
  • In the dialogue box that appears, click Yes, unblock email address

To keep your inbox and account clean, any emails that are filtered will not trigger any automated actions in your workflows. This includes creating contact records, tickets, and notifications.

 

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