Salesforce

HubSpot-Salesforce Connector Package v3.0 | Frequently Asked Questions

Last updated: August 13, 2018

Applies to:

Marketing Hub: Pro, Enterprise
Sales Hub: Professional
Service Hub: Professional

Find answers and general information quickly about the updated HubSpot-Salesforce Connector Package v3.0, released on August 6, 2018.

How do I update to the new HubSpot-Salesforce Connector Package?

In your HubSpot account, click your account name in the top right corner, then click Integrations. In the Salesforce integration, click the More dropdown menu and select View settings. Follow the instructions in the yellow banner on the Salesforce settings page.

update-salesforce-package-banner

After you complete the steps above, navigate back to a Lead/Contact record in Salesforce that is syncing with HubSpot. If you have already added the HubSpot Visualforce module to your page layouts, the module will have updated to the new version. 

hubspot-visualforce-window-faq-doc

You can verify that you have successfully updated by going to your Installed Packages in Salesforce and making sure the HubSpot Integration package is on the version 3.0.

What is the difference between the HubSpot Intelligence Object and the HubSpot Intelligence Visualforce window?

The HubSpot Intelligence object is a custom object that the older connector package created in order to sync analytics information from HubSpot to Salesforce. The HubSpot Intelligence Visualforce window is an iframe that pulls information directly from the HubSpot contact record, and can be added to Lead, Contact, Account, and Opportunity page layouts in Salesforce.

Do I have to add my Salesforce users to HubSpot in order for them to be able to see the HubSpot Intelligence Visualforce window?

Yes. Users need a minimum of contacts view access in HubSpot in order to view content in the HubSpot Intelligence Visualforce window in Salesforce.

You can import your Salesforce users directly into HubSpot using HubSpot's Create user function.

Can I delete the HubSpot Intelligence records in Salesforce?

Yes. If the data is not being used, you can delete the HubSpot Intelligence records in Salesforce after updating to the new connector package.

Does this update cost money?

No. The HubSpot-Salesforce integration has always been free, and remains free with this update.

Do I need to keep the Lead Nurturing Visualforce window on my page layouts?

Because the new Visualforce window includes workflow enrollment, you don't need both Visualforce windows. If you've successfully upgraded to package v3.0,  the Lead Nurturing window will be blank. To remove the window, on your lead or contact page layout, hover over the Lead Nurturing window and click the remove icon in the top-right corner. remove-lead-nurturing-window

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