HubSpot-Salesforce Connector Package v3.0 | Frequently Asked Questions

Last updated: October 26, 2018

Applies to:

Marketing Hub
Professional, Enterprise
Sales Hub
Professional, Enterprise
Service Hub
Professional, Enterprise

Find answers and general information quickly about the updated HubSpot-Salesforce Connector Package v3.0, released on August 6, 2018.

How do I update to the new HubSpot-Salesforce Connector Package?

In your HubSpot account, click your account name in the top right corner, then click Integrations. In the Salesforce integration, click the More dropdown menu and select View settings. Follow the instructions in the yellow banner on the Salesforce settings page.


After you complete the steps above, navigate to a lead/contact record in Salesforce that is syncing with HubSpot. If you've already added the HubSpot Visualforce module to your page layouts, the module will have updated to the new version. 


You can verify that you have successfully updated the package by navigating to your Installed Packages in Salesforce and ensuring that the HubSpot Integration package is on version 3.0.

What is the difference between the HubSpot Intelligence Object and the HubSpot Intelligence Visualforce window?

The HubSpot Intelligence object is a custom object that the older connector package created in order to sync analytics information from HubSpot to Salesforce. The HubSpot Intelligence Visualforce window is an iframe that pulls information directly from the HubSpot contact record, and can be added to lead, contact, account, and opportunity page layouts in Salesforce.

Do I have to add my Salesforce users to HubSpot in order for them to be able to see the HubSpot Intelligence Visualforce window?

Yes. Users need a minimum of contacts view access in HubSpot in order to view content in the HubSpot Intelligence Visualforce window in Salesforce.

You can import your Salesforce users directly into HubSpot using HubSpot's Create user function.

Can I delete the HubSpot Intelligence records in Salesforce?

Yes. If the data is not being used, you can delete the HubSpot Intelligence records in Salesforce after updating to the new connector package.

Does this update cost money?

No. The HubSpot-Salesforce integration has always been free, and remains free with this update.

Do I need to keep the Lead Nurturing Visualforce window on my page layouts?

As the new Visualforce window includes workflow enrollment, the Lead Nurturing Visualforce window is no longer needed. If you've successfully upgraded to package v3.0, the Lead Nurturing window will be blank. To remove the Lead Nurturing window, hover over it and click the remove icon in the top-right corner. remove-lead-nurturing-window

Can I still view the analytics information that used to be stored on the custom object?

Yes. You can use standard field mappings to the lead and/or contact object to sync conversion data using standard HubSpot contact properties. Mapping contact analytics properties to lead and/or contact fields will give the most comparable experience to reporting on the HubSpot Intelligence object.  

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