Workflows

Why can't my workflow add contacts to my smart list?

Last updated: December 13, 2016

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Marketing: Pro, Enterprise
Sales: N/A

Workflows can only add/remove contacts from static lists. Smart Lists update automatically based on a set of criteria, so contacts will be added only if they meet the criteria (and will be removed if they no longer meet the criteria).

To learn more about static lists and smart lists, and the differences between the two, take a look at this article.