Last updated: October 13, 2020
|All products and plans|
When you connect your Office 365 inbox or calendar to HubSpot, you might encounter an error during the connection process. Learn about the root cause of these common errors and how to troubleshoot them.
This error means that your Office 365 account does not have a mailbox for the email address you're trying to connect. For example, you may have an Office 365 account that you use for other products such as Word or Excel, but your email is hosted with a different email provider. You will need to choose the correct provider to connect your calendar or email.
If you see that HubSpot is automatically connecting to the wrong email address, make sure you haven't opted to stay signed into your Office 365 account.
To resolve the issue:
You'll see this error in your HubSpot account as OFFICE_ERROR_REST_API_NOT_ENABLED_FOR_COMPONENT_SHARED_MAILBOX. This error can be caused in one of two ways:
You may see outlook_[string_of_characters]@outlook.com display instead of your email address when you connect an Office 365 inbox. This is because HubSpot does not support using a non Microsoft domain primary alias. This can causes issues with sending or syncing your emails from your connected inbox. Learn more about this issue and Microsoft's recommended solution.
If you see an "Interaction required" error when connecting your Office 365 inbox, it means your user needs access to the HubSpot Sales application in Azure AD. You may need to work with your email administrator to get access. Learn more assigning users to an application in Azure AD.
With the HubSpot Sales email extension, you can automatically log emails sent from outside of HubSpot to the...
Connect a personal email to HubSpot to send one-to-one emails from the CRM, log email replies to the CRM,...
With the HubSpot Sales Chrome extension for Gmail, HubSpot Sales Office 365 add-in, or the HubSpot Sales...