Last updated: April 7, 2021
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When you open a tracked email that you sent from your Outlook or Gmail inbox, you may trigger an instant open notification from HubSpot Sales. If you want to block these notifications, make sure you're using the most up-to-date version of the extension or add-in and that you've configured your browser to support notifications.
Please note: these steps apply to the HubSpot Sales Outlook desktop add-in on Windows. If you have the HubSpot Sales Office 365 add-in, learn how to block IP addresses to prevent self-open notifications while using that add-in.
To allow cookies in Internet Explorer:
Once these settings are saved, you may be prompted to sign into HubSpot Sales in Outlook one more time. With cookies enabled in Internet Explorer, you should no longer need to log in to HubSpot Sales every time you open Outlook moving forward.
By default, if you open a tracked email in your Gmail sent folder, the HubSpot Sales Chrome extension will not trigger a notification. However, if your browser has a misconfigured setting or you have a conflicting extension, HubSpot may not block these self-open notifications. To prevent self-open notifications:
You can also prevent open notifications from your colleagues or specific contacts by blocking their IP addresses. Learn more about blocking specific IP addresses from tracking in your HubSpot account.
Please note: keep in mind that mobile devices often have dynamic IP addresses so they are consistently changing. Therefore, blocking your mobile device's IP address may not completely prevent open notifications.
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