Connected Email

Block self-open email notifications with the HubSpot Sales Outlook desktop add-in or Chrome extension

Last updated: November 12, 2019

When you open a tracked email that you sent from your Outlook or Gmail inbox, you may trigger an instant open notification from HubSpot Sales. If you want to block these notifications, make sure you're using the most up-to-date version of the extension and that your browser is configured to support notifications. 

Block self-open notifications with the Outlook desktop add-in

Please note: these steps apply to the HubSpot Sales Outlook desktop add-in on Windows. If you have the HubSpot Sales Office 365 add-in, follow the troubleshooting steps for that add-in instead.

  • Ensure you are allowing cookies in Internet Explorer. When you sign in to HubSpot Sales in Outlook (for Windows), Internet Explorer is used in the background to save your login information. If cookies are not enabled in Internet Explorer, you may have two problems:

To allow cookies in Internet Explorer: 

  • Open Internet Explorer.
  • In the upper right, click the gear icon, then select Internet Options.

  • Click the Privacy tab.
  • On the Privacy tab, click Advanced.

  • Make sure Accept is selected under Third-party Cookies, and the Always allow session cookies checkbox is selected.

  • Click OK.

Once these settings are saved, you may be prompted to sign into HubSpot Sales in Outlook one more time. With cookies enabled in Internet Explorer, you should no longer need to log in to HubSpot Sales every time you open Outlook moving forward.

Block self-open notifications with the Chrome extension

By default, if you open a tracked email in your Gmail sent folder, the HubSpot Sales Chrome extension will not trigger a notification. However, if something is misconfigured in your browser or you have a conflicting extension, HubSpot may not block these self-open notifications. To prevent self-open notifications: 

You can also prevent open notifications from your colleagues or specific contacts by blocking their IP address. Learn more about blocking specific IP addresses from tracking in your HubSpot account.