Last updated: November 18, 2024
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Last updated: November 18, 2024
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Super admins and users with Account access permission can turn on automatic transcripts of your live chat conversations, which will be emailed to the contact who started the chat. The transcript will be sent after the chat is closed.
Please note: you must have Service Hub Professional or Enterprise to use help desk.
To turn on automatic transcripts in help desk and the conversations inbox: