Last updated: November 15, 2023
HubSpot Solutions Partners earn tiers based on the level of success achieved by their clients using the HubSpot platform. The two determining factors for partner tiers are: Sold Monthly Recurring Revenue (MRR) Credit and Managed MRR Credit.
Managed MRR credit is a measurement of the total HubSpot subscription MRR value that you are actively servicing as a Solutions Partner. It is determined based on the eligible activity within your clients’ HubSpot accounts. As long as you are actively servicing clients in their HubSpot account, you will be awarded managed MRR credit. This credit is converted to managed points that contribute to your Partner tier.
For example, if you are servicing a client that pays USD$1000 a month for their HubSpot subscription, you will earn USD$1000 managed MRR tier credit and thus 10 managed points that contribute towards your partner tier. Review the currency-to-points conversion table here.
You do not need to sell a HubSpot subscription to a customer to be eligible for managed credit while serving them.
Please note: if two or more partners service the same client account, the Managed MRR credit will be divided evenly amongst the servicing partners.
You must complete all the following steps to earn managed MRR credit for a client's HubSpot account:
It is strongly recommended that you have a Partner admin in a client's account in order to easily add and manage partner employee permissions in the client's account. Learn how to add a Partner admin through an access link.
Qualifying activities are active engagement from the Partner within the client’s account. Each tool has its own set of qualifying activities based on active engagement with that tool. For example, you need to publish a blog post to count as a qualifying activity.
You will receive Managed MRR credit as long as your employees are set up correctly as users, and consistently perform qualifying activities in the client’s account.
Please note: certain partner tiers have additional requirements for the number of qualifying activities that must be performed in a given timeframe. Read more about those requirements here.
To confirm if you’re receiving Managed MRR credit for your user’s activity in the client’s account:
You will no longer receive Managed MRR credit after ending a managed relationship with a client. Any one of the following actions will immediately end a managed relationship:
To remove all partner users from a client's HubSpot account:
Doing the following will not immediately end a managed relationship between you and your HubSpot client. The relationship will only end 60 days after the last qualifying partner activity in the client account: