Connect your Stripe account as a payment processor in HubSpot

If you have an existing Stripe account, connect it as a payment processing option to collect one-time and recurring online payments for HubSpot's Commerce Hub tools, such as invoices, payment links, quotes, and subscriptions. You can also connect HubSpot payments (HubSpot’s native payment processing option).

Stripe payment processing is available internationally with some exceptions. Learn more about the fees associated with using Stripe payment processing with Commerce Hub.

With Stripe payment processing, use HubSpot as the central source of truth for your commerce-related tools and assets. For example, in HubSpot you will:

• Create invoices, payment links, and quotes.
• Update or cancel recurring subscriptions (e.g., monthly billing).
• Add products to your product library for faster deal and quote creation.
• Customize your buyer checkout experience.

Then, after collecting payment through HubSpot's commerce tools, payment data for each transaction, such as gross amount and fees, will sync with your Stripe account. 

Please note: if your account is hosted on the EU data center, you are subject to HubSpot’s Regional Data Hosting Policy and to the terms that apply to your use of Stripe payment processing. When using Stripe payment processing, data may be routed through Stripe’s EU data center and may be subject to HubSpot's Regional Data Hosting exclusions.

International availability

Stripe payment processing for HubSpot is available for most countries where Stripe is available. However, due to partner restrictions, it is not available for the following countries:

• Brazil
• Croatia
• Ghana
• Gibraltar
• India
• Indonesia
• Kenya
• Liechtenstein
• Malaysia
• Nigeria
• South Africa
• Thailand
• United Arab Emirates

Stripe payment processing supports multiple international currencies.

Connect your Stripe account

Connect your Stripe account when no other processor is connected

Please note: each Stripe account can only be connected to one HubSpot account. This is to ensure consistency of financial data between the two accounts.

To connect your Stripe account to HubSpot:

1. In your HubSpot account, navigate to Commerce > Payments.
2. Click Set up payments.
3. If you are based in the United States, Canada, or the United Kingdom, but want to use Stripe for payment processing instead of HubSpot payments, click View processor options (this doesn't apply if you are based outside of these countries).
4. Select Integrate with a Stripe payment processing account and click Next.
5. Click the Where is your company located? dropdown menu and select your country.
6. Select the I agree to the Terms & Conditions checkbox to agree to the Stripe Payment Processing Terms.
7. Click Next.
8. You'll be redirected to Stripe to continue the setup process:
   • Enter the email address associated with your Stripe account, then click Continue.
   • Enter your password, then click Log in.
   • Follow the steps to complete two-factor authentication.
   • If you haven't yet set up your business details in your Stripe account, follow the instructions to register your business in Stripe. Otherwise, select an existing business you've previously set up, then click Connect.
   • Review your personal and business information, then scroll down and click Agree and submit. You'll then be redirected back to HubSpot.
     
     
     
   • After connecting Stripe, click Continue to Commerce. You'll be directed to the Commerce overview.
   • Click the Create payments dropdown menu to choose how to create your first payment.
9. Scroll down to Your onboarding plan to start onboarding with Commerce Hub.

Connect your Stripe account when HubSpot payments is connected

HubSpot payments and Stripe can't both be connected to HubSpot. If HubSpot payments is already connected to the account, you can connect a Stripe account as a payment processing option:

1. Disconnect HubSpot payments.
2. Proceed with connecting Stripe as a payment processing option.

Connect a different Stripe account when Stripe is already connected

One Stripe account can be connected as a payment processing option to HubSpot at one time. To connect a different Stripe account when another is already connected:

1. Disconnect the current Stripe account from HubSpot.
2. Proceed with connecting Stripe as a payment processing option with the other Stripe account.

Next steps

After connecting your Stripe account, review the sections below to understand various aspects of how to fully incorporate payments into your HubSpot processes.

Configure currencies and payment methods

• Stripe payment processing supports multiple international currencies. To enable payment collection in a supported currency, you'll first need to add it to your account currencies.
• In addition to collecting payments through credit and debit cards, you may be able to collect payments through bank debit payment methods, such as SEPA, ACH, and BACs, depending on your Stripe merchant account location.
• Payments made via the Stripe payment processing option require at least $0.50 due at checkout. If your checkout only contains delayed payment line items, consider packaging them with additional products or asking for a deposit at checkout.

Accounting integrations

If you're only passing payment data from Stripe to your accounting system, you can continue to use that integration. But, if you need to transfer billing data, such as invoices, to your accounting system, you'll need to use one of HubSpot's accounting integrations or export data from HubSpot to import into your external system.

Configure your buyer checkout experience

Learn more about configuring your buyer checkout experience, including setting up accepted payment methods, billing and shipping address information, fees, taxes, policies, and more.

Checkout experience and payment collection

Learn more about the buyer checkout experience, and what happens in HubSpot when a payment is collected.

Manage payment data

When using Stripe payment processing, you can access your payment data in the following ways:

• HubSpot data: record keeping data and commerce tools, including invoices, payments, payment links, products, subscriptions, and quotes. Because HubSpot is the source of truth for creation and management, you can also configure payment notifications in HubSpot.
• Stripe data: payment data for each transaction, including gross amount, net amount, and fees.

Automation

Some automation, such as buyer receipts being emailed for payments, is available on all subscriptions.

If you have a Professional or Enterprise subscription, you can use the workflows tool to automate your CRM and record keeping processes. For example:

• Create a payment-based workflow to send customers an email survey 30 days after their payment is made.
• If you have a Commerce Hub Professional or Enterprise subscription, create a quote-based workflow to send the sales rep a notification three days before a quote is set to expire.
• If you have a Data Hub Professional or Enterprise subscription, you can use webhooks in workflows to send and retrieve information between HubSpot and other external tools.

Manage subscriptions

While Stripe handles payment processing, you'll manage your products and new subscriptions in HubSpot. 

Please note: your existing Stripe subscriptions may be eligible for migration into HubSpot.

When you configure a payment link or quote to collect recurring subscription payments, HubSpot tracks these recurring payments through a subscription record in the CRM. HubSpot will automatically bill the buyer based on the schedule you set on the payment link or quote. You won't need to create new payment links or quotes for each payment. 

Learn more about creating and managing subscriptions in HubSpot.

Reporting

With a connected Stripe account, you can report on your revenue either in HubSpot or in Stripe. HubSpot offers the following options for revenue reporting:

• Create a payments report dashboard to analyze payments revenue using a set of default reports.
• View reports in the commerce analytics suite. Report on invoices, payments, quotes, and subscriptions.
• If you have a Professional or Enterprise subscription, you can build custom reports using the report builder. 

Getting support

Whether to contact HubSpot or Stripe support will depend on the issue or question that you have.

• HubSpot support: issues or questions related to the HubSpot app, such as when creating an invoice, payment link, quote, or subscription, or when using the checkout page, workflows, or reports.

• Stripe support: issues or questions related to payment processing, such as underwriting and payout collection.

Learn more about payments and other commerce tools on HubSpot's Knowledge Base, or visit the HubSpot Community to join the conversation with other users and HubSpot experts alike.

Migrate from Stripe to HubSpot payments

Learn how to migrate Stripe to HubSpot payments.

Disconnect your Stripe account

Learn how to disconnect Stripe as a payment processing option.