Last updated: October 13, 2020
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Find answers and general information quickly about the prospects tool in HubSpot.
The HubSpot prospects tool sources data from various public sources. Occasionally, visits may appear under the wrong company in the prospects tool. Possible reasons include:
HubSpot maintains a proprietary database of company IP addresses.
Every IP tracking tool maintains their own proprietary list of companies and IP addresses. Hence, the lists may differ between tools.
If a mobile visit comes from a corporate IP address, the prospect tool will attempt to look up the company. If it comes from a mobile network, the company cannot be identified.
HubSpot's database includes companies outside the United States, so the prospects tool does attempt to identify companies outside the United States.
Company information is refreshed every few months if new data is available for that company, but HubSpot will not overwrite any information you or your team have added to the CRM.
Possible reasons include:
The prospects tool gives you a general idea of where your prospects are accessing your pages from by recording their IP addresses.
Possible reasons why the traffic may show an inaccurate location include:
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