Last updated: June 28, 2023
The HubSpot Sales Outlook desktop add-in may have automatically been disabled by Outlook to improve Outlook performance. Where this is not the case, learn other steps in troubleshooting the HubSpot Sales Outlook desktop add-in.
To preserve performance, Outlook will disable add-ins such as the HubSpot Sales Outlook desktop add-in if it detects a slow startup. This can happen for a variety of reasons relating to your individual email environment and computer system:
To ensure that the HubSpot Sales Outlook desktop add-in is always enabled:
If this option doesn't appear for you, follow these steps instead:
If the add-in is still disabled, review the Load Behavior at the bottom of this dialog box. It might read Unloaded or Not loaded.
If the Load Behavior reads Unloaded:
You might see Load Behavior: Not loaded, along with the following message: A runtime error occurred during the loading of the COM add-in. If this is what you see, follow these steps:
Please note: if you encounter an error message that the folder or file(s) are currently in use when you attempt to delete them, close all instances of Outlook and Sidekick for Windows. Press Ctrl + Alt + Delete and click Task Manager. Ensure you are in the Processes tab, then locate and right-click the SidekickTrayWPF process and click End Task. Then, attempt to delete the folder or file(s) again.
If HubSpot Sales still doesn't appear in Outlook or if HubSpot Sales for Outlook was not listed in your slow and disabled add-ins, adjust Outlook's macro settings:
Please note: there is a warning associated with the Enable all macros setting, as it allows web-based applications to run. If you use this macro setting, ensure that any applications you download from the web for Outlook come from trusted and reputable publishers.
If you are still not seeing it in your inbox, make sure your version of Outlook is supported. Outlook installed from the Microsoft Store is not compatible with the HubSpot Sales Office 365 or desktop add-in. Check your Outlook version to ensure it is Click-to-run.