Social

Troubleshoot issues connecting your LinkedIn page to the HubSpot Social tool

Last updated: February 1, 2021

Applies to:

Marketing Hub  Professional, Enterprise
Legacy Marketing Hub Basic

When you connect your LinkedIn page to HubSpot, your company page may not appear as a selection. This might occur because your LinkedIn account doesn't have the correct user role for your page, or a connection issue may have occurred when authorizing the LinkedIn permissions that the HubSpot Social tool requires.

 To resolve the issue:

  • Open a new incognito or private window in your browser.
  • Log in to your HubSpot account.
  • In your HubSpot account, click the settings icon settings in the main navigation bar.
  • In the left sidebar menu, navigate to MarketingSocial.
  • In the Accounts tab, hover over your LinkedIn account and click Disconnect.
  • Log in to your LinkedIn account to reset the HubSpot Social integration:
    • Ensure that you have Super Admin access for the LinkedIn Company pages you're connecting to HubSpot.
    • In the upper right, click your photo or avatar and select Settings & Privacy.
    • Click the Account tab.
    • In the left sidebar menu, navigate to Partners and services.
    • In the Permitted Services section, click Change.
    • On the right of HubSpot and/or HubSpot Social v2, click Remove.