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Troubleshoot issues connecting your LinkedIn page to the HubSpot Social tool

Last updated: September 20, 2021

Applies to:

Marketing Hub Professional, Enterprise
Legacy Marketing Hub Basic

When you connect your LinkedIn page to HubSpot, your company page may not appear as a selection. This may occur because your LinkedIn account doesn't have the permissions for the page, or a connection issue may have occurred when authorizing the LinkedIn permissions for the HubSpot Social tool.

Check your LinkedIn page admin permissions

If you don't see your page appearing when connecting your LinkedIn account to HubSpot, it usually means you're not an admin of the page. To ensure that you can connect your page to HubSpot, confirm that your LinkedIn account has the necessary LinkedIn page admin permissions.

  • Log in to your LinkedIn account.
  • In the left sidebar menu, under My pages, select the page you want to connect to HubSpot.  
  • In the upper right, click Admin tools > Manage Admins.
  • Under the Page Admins tab, locate your LinkedIn user and confirm that you're listed as an admin.

Reset your HubSpot social tool connection

If you have the necessary LinkedIn page permissions, a connection issue may have occurred when adding your LinkedIn account to HubSpot. To resolve the issue, follow the steps to reset your connection below.  

  • Open a new incognito or private window in your browser.
  • Log in to your HubSpot account.
  • In your HubSpot account, click the settings settings icon in the main navigation bar.
  • In the left sidebar menu, navigate to MarketingSocial.
  • In the Accounts tab, hover over your LinkedIn account and click Disconnect.
  • Log in to your LinkedIn account to reset the HubSpot Social integration:
    • Ensure that you have Super Admin access for the LinkedIn Company pages you're connecting to HubSpot.
    • In the upper right, click your photo or avatar and select Settings & Privacy.
    • Click the Data privacy tab.
    • In the left sidebar menu, navigate to Other applications.
    • In the Permitted Services section, click Change.
    • On the right of HubSpot and/or HubSpot Social v2, click Remove.

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