Connected Email

Disconnect your inbox from HubSpot

Last updated: March 4, 2020

Applies to:

All products and plans

You can disconnect an email inbox from the CRM and from your conversations inbox settings to remove it completely from your HubSpot account. There are two parts to disconnecting an inbox - disconnecting it from the CRM or your conversations inbox settings, then removing the connection in your email account.

The steps below walk through disconnecting a Google or Office 365 account. To disconnect an account connected via IMAP, reach out to your IT department for assistance.

Disconnect an account from the CRM in HubSpot

First, you'll start in HubSpot by removing the account from your email integrations settings.

  • In your HubSpot account, click the settings icon settings in the main navigation bar.
  • In the left sidebar menu, navigate to Integrations > Email Integrations.
  • On the Connected Emails tab, locate the email inbox to disconnect and click Disable.connected-emails-disable-integration
  • In the dialog box, click Yes, disable it.
  • Your email inbox will then display as Disabled, and will be grayed out. Select Remove to remove the inbox from your HubSpot account.

  • In the dialog box, click Yes, remove inbox.

Disconnect an account from your conversations inbox

If you connected a shared email to your conversations inbox, you can delete the account in your conversations inbox settings.

  • In your HubSpot account, navigate to Conversations > Inbox.
  • Click Inbox Settings in the bottom left corner, then select Channels. updated-inbox-settings-with-channels
  • Hover over the email channel you would like to remove and click Delete.
  • In the dialog box that appears, click Yes, delete.

Remove the HubSpot connection in your email account

To completely disconnect your account, you'll need to navigate to your email account to remove the HubSpot connection. The two sets of instructions below walk through removing the connection in your Google account and in your Office 365 account.

Remove the connection in your Google account

Before you remove access, learn more about what happens when you remove the connection between HubSpot and your Google account. To remove the connection completely:

  • Navigate to your Google account settings.
  • In the left sidebar menu, select Security.
  • In the Third-party apps with account access section, click Manage third-party access.
  • In the list of third-party apps, select HubSpot, then click Remove access.

Remove the connection in your Office 365 account

To remove the connection in your Outlook 365 inbox completely:

  • Navigate to your Office 365 account settings.
  • In the App Permissions section, click Change app permissions.
  • Locate HubSpot Sales and click Revoke.

To remove the connection for free hosted email addresses:

What data does HubSpot ask for access to when I reconnect my inbox?

Reconnecting your Gmail inbox to HubSpot will re-initiate the connection between HubSpot and your Google account. When reconnecting your inbox, HubSpot will ask for permissions to your Google account for the following data and functionality:reauthorize-gmail-account

When you connect your Google account, HubSpot will ask for access to data that supports any of HubSpot's features, in addition to the data that supports the inbox connection. By doing this when you connect your inbox, you won’t be asked to go through the Google connection again if you choose to use other features, like meetings, sales documents, or the Google Search Console integration. Learn more about the data accessed through Google integrations in the “Google Integrations” section of HubSpot's Product Privacy Policy: