You can disconnect you personal email or your team email from your HubSpot account. When disconnecting your inbox, make sure to disconnect it from HubSpot and remove the connection in your email account.
The steps below walk through disconnecting a Google or Office 365 account. To disconnect an account connected via IMAP, reach out to your IT department for assistance.
Disconnect a personal email from the CRM
First, you'll start in HubSpot by removing the account from your email integrations settings.
In your HubSpot account, click the settingssettings icon in the main navigation bar.
In the left sidebar menu, navigate to General.
Click the Email tab.
Hover over the personal email account and click Disable.
In the dialog box, click Yes, disable it.
Your email inbox will be grayed out. Select Remove to remove the inbox from your HubSpot account.
Disconnect a team email from your conversations inbox
If you connected a team email to your conversations inbox, you can delete the account in your conversations inbox settings.
In your HubSpot account, navigate to Conversations > Inbox.
Click Inbox Settings in the bottom left corner, then select Channels.
Hover over the email channel you would like to remove and click Delete.
In the dialog box that appears, click Yes, delete.
Please note: if your team email address is disconnected, a notification will be sent to any super admins,users with Account Access permissions, or the user who connected the team email address in HubSpot.
Remove the HubSpot connection in your email account
To completely disconnect your account, you'll need to navigate to your email account to remove the HubSpot connection. The two sets of instructions below walk through removing the connection in your Google account and in your Office 365 account.
What data does HubSpot ask for access to when I reconnect my inbox?
Reconnecting your Gmail inbox to HubSpot will re-initiate the connection between HubSpot and your Google account. When reconnecting your inbox, HubSpot will ask for permissions to your Google account for the following data and functionality:
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