Account Settings

Set up two-factor authentication for your HubSpot login

Last updated: May 14, 2020

Applies to:

All products and plans

Typically, logging into HubSpot requires just your username and password. With two-factor authentication (2FA) enabled, logging in requires verification using a second device, such as your mobile phone. Because logging in with 2FA requires that you have access to a physical device, the risk of a potential intruder gaining access to your account is much lower.

2FA verification can be done through an SMS text message, or with an authenticator app, such as Google Authenticator. If you already set up HubSpot 2FA with Google Authenticator but have switched to a new Android phone, you can transfer Authenticator codes to your new device.

If you lose your 2FA device, check out our guide on resetting your 2FA.

Please note: 2FA is only enforced for logins using your HubSpot username and password. It cannot be used if you're using the Sign in with Google method.

Enable two-factor authentication

To set up two-factor authentication in HubSpot:

  • In your HubSpot account, click the settings icon settings in the main navigation bar.
  • In the left sidebar menu, click Security.
  • In the Two-step authentication section, click Set up primary method

security-set-up-two-factor-authentication

  • Follow the on-screen instructions to finish setting up 2FA for your account. During this setup process, you’ll need access to the device you intend to use as your other login method (e.g., your mobile phone with SMS or the Google Authenticator app).

account-two-factor-auth

  • As a last step of the setup process, you'll be provided with 10 backup verification codes. These codes can be used in case you lose your 2FA device. Save your codes by clicking Print or Download (PDF)

    backup-verification-codes
  • Once 2FA is set up, you'll be prompted to enter a code that is delivered to your device the next time you log in.

Please note: if you see a This doesn't look right error after you enter the code, make sure that the time on your Google Authenticator app is syncing correctly. Learn how to correct the time in your Google Authenticator app.

Enable a secondary method

After setting up your primary two-factor authentication method, it's strongly recommended to set up a secondary method. A secondary method will allow you to log in to HubSpot if you can't access your primary method.

To set up a secondary authentication method:

  • In your HubSpot account, click the settings icon settings in the main navigation bar.
  • In the left sidebar menu, click Security.
  • In the Secondary verification section, click Set up secondary method
  • Follow the on-screen instructions to finish setting up your secondary method.
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