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HubSpot Cloud Infrastructure and Data Hosting | Frequently Asked Questions

Last updated: July 26, 2021

Applies to:

All products and plans

Find answers and general information quickly about the HubSpot Cloud Infrastructure and Data Hosting.

Learn more about HubSpot’s Regional Data Hosting Policy.

Where is HubSpot’s product infrastructure hosted?

HubSpot’s product infrastructure is hosted on Amazon Web Services (AWS) in the United States East region or AWS in the Germany region.

HubSpot supports regional data hosting. Prior to July 2021, HubSpot's AWS environment was solely located in the United States. As of July 2021, HubSpot has a new AWS environment in the European Union. HubSpot accounts are hosted in one of these data hosting locations, and customer data is processed and stored in that location. Learn more about  HubSpot's Regional Data Hosting Policy.

Does the GDPR require HubSpot to store personal data in the EU?

No. The GDPR permits transfers of personal data outside of the EU subject to certain conditions.

What does HubSpot do to ensure lawful data transfers from the EU?

HubSpot has a robust privacy program that is designed to align with many regions’ data hosting needs. HubSpot's Data Processing Agreement includes the European Commission’s Standard Contractual Clauses (SCCs) as the mechanism to transfer data from the EU to the US. Additionally, HubSpot follows the Privacy Shield Principles. These guarantees are structured to assure the appropriate groups that HubSpot’s data-handling processes meet rigorous policy requirements.

HubSpot also offers regional data hosting in the EU for new customers located in EMEA. More information about HubSpot’s privacy program is included in the Privacy Policy and HubSpot's legal page.

How can I confirm that my account data is hosted in the EU?

If your account’s data is hosted in the EU, it will be listed on your Account & Billing page and your HubSpot order receipts. If your account's data is hosted in North America, a data hosting location will not be listed. 

To view your Account & Billing page:

  • In your HubSpot account, click your account name in the top right corner, then click Account & Billing.
  • In the bottom left, the data hosting location will appear under your current subscriptions and add-ons.

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To view your HubSpot order receipts:

  • In your HubSpot account, click your account name in the top right corner, then click Account & Billing.
  • Click the Transactions tab. 
  • In the left sidebar menu, navigate to Orders.
  • To view an order, click View or Download under the document. A PDF of the document will open in a new tab of your browser where you can then download it.

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