Account Settings

Manage Sales Hub and Service Hub paid seats

Last updated: November 19, 2019

Applies to:

Sales Hub  Starter, Professional, Enterprise
Service Hub  Starter, Professional, Enterprise

If you have admin access in a HubSpot Sales Hub or Service Hub account, you can give other users access to the paid sales and/or service features included in your subscription.

Each time you give access to a user, you are assigning one seatIf users in accounts with paid Sales Hub or Service Hub subscriptions have not been assigned a seat, they will not have access to paid subscription features.

You can add more seats to your account on a per-user basis. Learn more about the billing and payment implications when you add or remove seats. For further information, you can contact the HubSpot sales team

Add a new Sales Hub or Service Hub user to your account

Please note: if you are creating a Super Admin user, you will need to add access to paid Sales Hub and Service Hub features after creating the user by clicking Manage Paid Users

  • In your HubSpot account, click the settings icon settings in the main navigation bar.
  • In the left sidebar menu, navigate to Users & Teams.
  • In the upper right, click Create user.
  • In the right pane, enter the email address of your new user and click Next.
  • To assign one of your Sales Hub StarterProfessional, or Enterprise seats: 
    • Click the Sales tab.
    • Click to toggle the Sales Access switch on, then click to toggle the Sales StarterProfessional, or Enterprise switch on. If you've already allocated all of the Sales Hub seats you've purchased, click Purchase another User to buy more seats.

  • To assign one of your Service Hub StarterProfessional, or Enterprise seats:
    • Click the Service tab.
    • Click to toggle the Service Hub Access switch on, then click to toggle the Service Starter, Professional, or Enterprise switch on. If you've already assigned all of the Service Hub seats you've purchased, click Purchase another User to buy more seats.

Assign or remove existing Sales Hub or Service Hub seats

  • In your HubSpot account, click the settings icon settings in the main navigation bar.
  • In the left sidebar menu, navigate to Users & Teams.
  • In the upper right, click Manage Paid Users.
  • You'll see the number of purchased and assigned seats in the bottom right. To assign a seat to or remove access for a user, select or clear the checkbox next to the user.
  • Click Save.

To remove users with a seat from your account, you must first remove any Sales Hub and/or Service Hub access they have.

Please note:
  • Removing a user's Sales Hub Professional or Enterprise seat, or a user's Service Hub Professional or Enterprise seat, does not delete the seat. Your HubSpot account will still have the unused Professional or Enterprise seat for assignment and you will still continue to pay for it, even if it remains unassigned. To delete seats prior to your next billing cycle, contact your Customer Success Manager or Team to discuss further.
  • For accounts with a month-to-month commitment to the Starter subscriptions, unassigned Sales Hub Starter seats and Service Hub Starter seats will automatically be deleted at the next bill date.
  • For accounts with a longer commitment (i.e., more than month-to-month) to the Starter subscriptions, unassigned Sales Hub Starter seats and Service Hub Starter seats will only be deleted at your contract end date.
/account/manage-sales-hub-and-service-hub-paid-users