Two-factor authentication adds an extra layer of security on top of your username and password when logging into HubSpot by requiring verification of the login through a second linked device, such as an SMS message or Google Authenticator.
How is two-factor authentication more secure?
Because two-factor authentication requires that someone logging into an account has access to a physical object belonging to the account owner only, the risk of a potential intruder gaining access to your account is much lower.
How can I enable two-factor authentication?
First, keep in mind that HubSpot’s two-factor authentication is only enforced for logins using your HubSpot username and password. It cannot be used if you're using Google to sign into HubSpot.To set up two-factor authentication in HubSpot:
- Log into HubSpot and click your photo or avatar in the top right-hand corner, then click Profile & Preferences.
- In the left sidebar menu, click Security.
- In the Two-step verification section, click Set up primary method and follow the on-screen instructions. You’ll need access to the device you intend to use as your other login method (e.g., your mobile phone with SMS or the Google Authenticator app).
- Once two-factor authentication is set up, you'll be prompted to enter a code that is delivered to your device.
- After setting up your primary method, click Set up secondary method and follow the on-screen instructions.
Please note: if possible, enable both a primary and secondary method, and make sure to set up and download your backup codes. Without a secondary method set up, if you lose all your two-factor authentication methods, you won't be able to access your account until HubSpot Support resets your two-factor authentication. This can take up to 72 hours. Additionally, please be sure to save and download backup codes when you enable two-factor authentication in case you lose access to your primary and secondary verification methods.