Account

Manage Sales Hub and Service Hub paid users

Last updated: November 6, 2018

Applies to:

Sales Hub
sales-starter-pro-enterprise
Starter, Professional, Enterprise
Service Hub
service-starter-pro-enterprise
Starter, Professional, Enterprise

If you have admin access in a HubSpot Sales Hub or Service Hub account, you can give other users access to the paid sales and/or service features included in your subscription. Each time you give access to a user, you are assigning one seatIf users in accounts with paid Sales Hub or Service Hub subscriptions have not been assigned a seat, they will not have access to paid subscription features.

You can add more seats to your account on a per-user basis. For more information, contact the HubSpot sales team

Add a new Sales Hub or Service Hub user to your account

  • In your HubSpot account, click the settings icon settings in the main navigation bar.
  • In the left sidebar menu, navigate to Users & Teams.
  • In the upper right, click Create user.
  • In the right pane, enter the email address of your new user and click Next.
  • To assign one of your Sales Hub Starter/Professional/Enterprise seats: 
    • Click the Sales tab.
    • Click to toggle the Sales Access switch on, then click to toggle the Sales Starter/Professional/Enterprise switch on. If you've already allocated all of the Sales Hub Starter/Professional/Enterprise seats you've purchased, click Purchase another User to buy more seats.

  • To assign one of your Service Hub Starter/Professional/Enterprise seats:
    • Click the Service tab.
    • Click to toggle the Service Hub Access switch on, then click to toggle the Service Starter/Professional/Enterprise switch on.

Add or remove access to Sales Hub or Service Hub for existing users

  • In your HubSpot account, click the settings icon settings in the main navigation bar.
  • In the left sidebar menu, navigate to Users & Teams.
  • Click the Actions dropdown menu and select Manage Paid Users.
  • You'll see the number of purchased and assigned seats in the bottom right. To assign a seat to or remove access for a user, select or clear the Sales Starter/Professional/Enterprise or Service Starter/Professional/Enterprise checkbox next to the user.
  • Click Save.

To delete paid users, you must first remove any Sales Hub and/or Service Hub access they have.

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