Manage Sales Hub and Service Hub paid users

Last updated: July 13, 2018

Applies to:

Sales Hub: Starter, Professional
Service Hub: Professional

Users with admin access in a HubSpot Sales Hub or Service Hub account can add users and give access to the paid sales and service tools.

What happens when a user is given Sales Hub or Service Hub access?

When you add a new Sales Hub or Service Hub user, or give a current user access to Sales Hub or Service Hub in your account, you are giving them one seat.

This seat gives the user access to the paid features included in the Sales Hub or Service Hub subscription. If users in accounts with paid Sales Hub or Service Hub subscriptions have not been assigned a seat, they will not have access to paid subscription features.  

For example, if you are a Sales Hub Free user and your team member is a paid Sales Hub Starter user, you need a separate Sales Hub Starter seat in order to use paid features like sequences. 

When you purchase Sales Hub Professional or Service Hub Professional, five seats are included. You can add more seats on a per-user basis. For more information, contact the HubSpot sales team

Add a new Sales Hub or Service Hub user to your account

  • In your HubSpot account, click the settings icon settings in the main navigation bar.
  • Click Users & Teams in the left sidebar menu, then click Create user.
  • Enter the email address of your new user and click Next.
  • To assign one of your Sales Hub Starter or Professional seats: 
    • Click the Sales tab.
    • Click to toggle the Sales Access switch on, then click to toggle the Sales Starter/Pro (premium sales tools) switch on. If you've already allocated all of the Sales Hub Starter or Professional seats you've purchased, click Purchase another User to buy more seats.
  • To assign one of your Service Hub Professional seats:
    • Click the Service tab.
    • Click to toggle the Service hub access switch on, then click to toggle the Service Professional switch on.


Add or remove access to Sales Hub or Service Hub for existing users

You can manage your assigned Sales Hub and Service Hub seats and assign new seats to existing users from your settings.

  • In your HubSpot account, click the settings icon settings in the main navigation bar.
  • Click Users & Teams in the left sidebar menu.
  • Click the Actions dropdown menu and select Manage Paid Users.
  • You'll see the number of purchased and assigned seats at the bottom of the screen. To assign a seat to a user, check the Sales Starter/Pro or Service Professional box next to that user.  To remove access for a user, uncheck the Sales Starter/Pro or Service Professional box next to the user.

  • Click Save.

Learn how to delete users from your account. Please note that you'll need to first remove Sales Hub Starter/Professional, and Service Hub Professional access from users following the steps above before deleting them from your account.

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