Manage Sales Hub and Service Hub paid users

Last updated: September 5, 2018

Applies to:

Sales Hub
Starter, Professional, Enterprise
Service Hub
Starter, Professional, Enterprise

Users with admin access in a HubSpot Sales Hub or Service Hub account can add users and give access to the paid sales and service tools.

What happens when a user is given Sales Hub or Service Hub access?

When you add a new paid Sales Hub or Service Hub user, or give a current user access to Sales Hub or Service Hub in your account, you are giving them one seatThis seat gives the user access to the paid features included in the Sales Hub or Service Hub subscription. If users in accounts with paid Sales Hub or Service Hub subscriptions have not been assigned a seat, they will not have access to paid subscription features.

For example, if you are a Sales Hub Free user and your team member is a paid Sales Hub Starter user, you need a separate Sales Hub Starter seat in order to use paid features like sequences.

You can add more seats on a per-user basis. For more information, contact the HubSpot sales team

Add a new Sales Hub or Service Hub user to your account

  • In your HubSpot account, click the settings icon settings in the main navigation bar.
  • In the left sidebar menu, navigate to Users & Teams.
  • In the upper right, click Create user.
  • In the right pane, enter the email address of your new user and click Next.
  • To assign one of your Sales Hub Starter/Professional/Enterprise seats: 
    • Click the Sales tab.
    • Click to toggle the Sales Access switch on, then click to toggle the Sales Starter/Professional/Enterprise switch on. If you've already allocated all of the Sales Hub Starter/Professional/Enterprise seats you've purchased, click Purchase another User to buy more seats.

  • To assign one of your Service Hub Starter/Professional/Enterprise seats:
    • Click the Service tab.
    • Click to toggle the Service Hub Access switch on, then click to toggle the Service Starter/Professional/Enterprise switch on.

Add or remove access to Sales Hub or Service Hub for existing users

You can manage your assigned Sales Hub and Service Hub seats and assign new seats to existing users from your settings.

  • In your HubSpot account, click the settings icon settings in the main navigation bar.
  • In the left sidebar menu, navigate to Users & Teams.
  • Click the Actions dropdown menu and select Manage Paid Users.
  • You'll see the number of purchased and assigned seats in the bottom right. To assign a seat to/remove access for a user, select/clear the Sales Starter/Professional/Enterprise or Service Starter/Professional/Enterprise checkbox next to the user.
  • Click Save.

In order to remove users from your account, you must first remove any Sales Hub Starter/Professional/Enterprise and/or Service Hub Starter/Professional/Enterprise access they have.

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