Manage seats

A seat is the manner and level of access your users have to subscription services. HubSpot offers different types of seats based on which subscription services you purchase. The following are brief descriptions of each seat type:

• Core Seat: provides your user access to the features and tools in the subscription services you've purchased.
• Sales Hub Seat: provides your user with access to Sales Hub, and access to use advanced features for Sales Hub Starter, Professional, or Enterprise.
• Service Hub Seat: provides your user access to Service Hub and access to use advanced features for Service Hub Starter, Professional, or Enterprise.
• View-Only Seat: allows your user to view your subscription services. Users with a view only-seat cannot make any changes to the account. There are certain tools inaccessible to View-Only Seats (e.g. social posts, forms).
  
• Partner Seat: a free seat that gives eligible HubSpot Solutions Partner and provider employees access to all features in a client's account. 

To understand the full scope of what each seat includes, learn more in HubSpot's Products & Services catalog.

Before you get started

To add and assign paid seats, you must do the following:

• Purchase a HubSpot subscription.
• Set up your HubSpot account.

Add or remove paid seats

Users with Modify billing permissions can add or remove paid seats to change the number of available seats that can be assigned to users. 

• In your HubSpot account, click the settings settings icon in the top navigation bar.
• In the left sidebar menu, navigate to Users & Teams.
• At the top, click the Seats tab. Here you can view seat assignments, invite statuses, and last active dates for your users in your account. Use the search bar and filters at the top of the table to view specific users.

• To add additional seats:
  • Click Add Seats below the type of seat you wanted to purchase.
  • On the Seats purchasing page, click the up arrows to increase the number of seats, then click Buy Now.

• To remove unassigned seats:
  • Click Remove unassigned seats to be taken to the Subscriptions tab of the Account & Billing screen.
  • Click Remove unassigned seats next to the subscription name or seat type.

• • In the dialog box, use the arrows to indicate how many unassigned paid seats you want to remove. The Current Subscription box will show the number you currently have, and the Auto-Renewal box will reflect the billing adjustment that will be effective at the start of your next subscription term.

• • To confirm the change, click Remove [#] Seats.
  • A confirmation will appear showing the change. Click Close to close the dialog box.
  • After scheduling the removal of seats, a confirmation will appear next to the subscription. To cancel the seat removal, click Cancel this removal. Confirm the cancellation of this removal by clicking Cancel this removal.

Please note: reassigning canceled paid seats before the downgrade effective date will cancel the downgrade.

• To transfer a core seat if you only have one in your account:
  • In your HubSpot account, click the settings settings icon in the top navigation bar.
  • In the left sidebar menu, navigate to Users & Teams.
  • At the top, click the Seats tab.
  • In the user table, hover over the user, and click Transfer seat.
  • In the dialog box, click the Choose a user dropdown menu, and select the user to transfer the seat to. Click Transfer seat, then on the confirmation screen, click Transfer seat.

Assign, add, or remove Sales Hub or Service Hub seats (Legacy Sales Hub and Service Hub Starter, Professional, and Enterprise accounts)

Please note: on March 5, 2024, HubSpot introduced a seats-based pricing model to all new Hubs and subscription tiers. Accounts created prior to March 5, 2024, should use this section to learn how to assign, add, or remove paid seats.

• In your HubSpot account, click the settings settings icon in the top navigation bar.
• In the left sidebar menu, navigate to Users & Teams.
• In the top menu, click the Seats tab.
• To assign a paid seat:

• Hover over the user and click Change seat. 

• • In the Change seat panel, use the dropdown menus to select users and seats. 
  • Click Save
     

• To add additional seats:
  
  • Hover over the user and click Change seat.
  • In the Change seat dialog box, use the dropdown menus to select users and seats.
  • At the bottom, click Checkout.
     

• • In the Purchase Users panel, review the details of your purchase, then click Complete purchase. 
• To remove seats:

• • At the top, click Remove unassigned seats to be taken to the Account & Billing screen to review your subscription options. 

• • Return to the Seats tab to see the updated number of seats.