COS-General

How do I connect my email sending domain?

Last updated: February 16, 2018

Available For:

Marketing: Basic, Pro, Enterprise
Sales: N/A

Email filters have gotten smarter and stricter over the years, and may review your Domain Name Server (DNS) records to verify the From address sending the email. You can give HubSpot permission to send emails on your behalf by adding a few new records in your DNS. This also removes the “via HubSpot” that currently appears in the sender information at the top of your marketing emails in the inbox. 

  • In your HubSpot Marketing BasicProfessional, or Enterprise account, navigate to Content Content Settings
  • In the top-right corner of your Web pages settings, select Manage domains.
  • Scroll down to the Email Sending Domains section, then click Connect email sending domain.

  • Enter the email domain you'd like to connect. If, for example you'd like to send email as myname@mydomain.com, you'll enter mydomain.com here. 
  • Click Next.

  • HubSpot will automatically check your DNS records.
    • If your DNS records are set up correctly, you'll see each of the necessary records and Correct will be displayed in the Status column for all of them. This means you're all set! Your email sending domain has been connected.

    • If your DNS records still need to be set up, you'll see each necessary record and Incorrect or Not Found will be displayed in the Status column for one or all of them. A Not found status indicates that you will need to create a new record. An Incorrect status indicates that HubSpot was able to detect that record exists, but the value needs to be edited.

  • If your DNS settings are invalid (Not Found or Incorrect), keep the Domain Manager open in a tab or window of your browser.
  • In a new tab or window, log into your DNS provider and navigate to your DNS Zone File (sometimes appears as Domain Files, Manage DNS).

Please note: each DNS provider has a unique layout and interface. These instructions give a general overview of the steps to take within your own DNS provider; however, the navigation and steps may be slightly different. If you need to set up your email sending domain with 1&1 hosting service, contact their support and ask for the Transfer Department. They should be able to set up the TXT record on your behalf.

  • Find the record type that you'll need to update or create based on the message displayed in Domain Manager. In the example below, all DNS record types are displayed together. Your DNS provider may show each record type (A, CNAME, TXT, etc.) in a separate section; if this is the case, find the section for your Incorrect/Not Found record. Add a new record by clicking Add (Add Record, Create new record, etc).

  • Use the information shown in HubSpot's Domain Manager to create your record.
  • In your DNS provider account, set the Type to match what appears in the Type column within the Domain Manager.
  • In the Domain Manager, click Copy next to the value in the Host column and paste it into the corresponding field in your DNS provider account.
  • Click Copy next to the value in the Required value column to paste into the corresponding field in your DNS provider account.

  • Select the record type you are adding to your DNS, and paste the corresponding values in the host name and value.

  • Complete these steps for both CNAME records and the TXT record in your HubSpot domain manager, then Save your changes in your DNS provider account. 

Once you've made all the necessary changes to your DNS records, you can close out of the Domain Manager. Check back in around 14 hours to confirm your email sending domain has been successfully connected. Please be aware that it can take up to 24 hours for changes made with your DNS provider to be reflected in HubSpot.

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