What is the updated process for connecting my email sending domain?

Last updated: March 8, 2017

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Setting up an email sending domain within HubSpot gives you the ability to remove the "via" and "on behalf of" that you sometimes see when you send an email from HubSpot. 

HubSpot is rolling out an updated process for connecting your email sending domain. You will be notified when it's time to add your domain using this new process. For instructions on connecting your email sending domain using the current process, check out this article.  

  • Navigate to Content Content Settings
  • In the left sidebar, select Domain Manager under Content Optimization System Tools.

  • In the Email Sending Domains section, click Connect email sending domain.

  • Enter the email domain you'd like to connect. If, for example you'd like to send email as, you'll enter here. 
  • Click Next.

  • HubSpot will automatically check your DNS records.
    • If your DNS records are set up correctly, you'll see each of the necessary records and Correct will be displayed in the Status column for all of them. This means you're all set! Your email sending domain has been connected.

    • If your DNS records still need to be set up, you'll see each necessary record and Incorrect or Not Found will be displayed in the Status column for one or all of them. A Not found status indicates that you will need to create a new record. An Incorrect status indicates that HubSpot was able to detect that record exists, but the value needs to be edited.

  • If your DNS settings are invalid (Not Found or Incorrect), keep the Domain Manager open in a tab or window of your browser.
  • In a new tab or window, log into your DNS provider and navigate to your DNS Zone File (sometimes appears as Domain Files, Manage DNS).

Please note: each DNS provider has a unique layout and interface. These instructions give a general overview of the steps to take within your own DNS provider; however, the navigation and steps may be slightly different.

If you need to set up your email sending domain with 1&1 hosting service, contact their support and ask for the Transfer Department. They should be able to set up the TXT record on your behalf.

  • Find the record type that you'll need to update or create based on the message displayed in Domain Manager. In the example below, all DNS record types are displayed together. Your DNS provider may show each record type (A, CNAME, TXT, etc.) in a separate section; if this is the case, find the section for your Incorrect/Not Found record. Add a new record by clicking Add (Add Record, Create new record, etc).

  • Use the information shown in HubSpot's Domain Manager to create your record.
  • In your DNS provider account, set the Type to match what appears in the Type column within the Domain Manager.
  • In the Domain Manager, click Copy next to the value in the Host column and paste it into the corresponding field in your DNS provider account.
  • Click Copy next to the value in the Required value column and paste it into the corresponding field in your DNS provider account.
  • Save your changes in your DNS provider account. 

Once you've made the necessary changes to your DNS records, you can close out of the Domain Manager. Check back in around 14 hours to confirm your email sending domain has been successfully connected. Please be aware that it can take up to 24 hours for changes made with your DNS provider to be reflected in HubSpot.