Why am I seeing more than one email open Salesforce activity for the same email send?

Last updated: November 15, 2017

Applies to:

Marketing Hub
Professional, Enterprise
Sales Hub
Professional, Enterprise

Email activities are created in Salesforce from the events recorded on HubSpot's Email API. An activity record will be created for each unique send, open, or clickthrough, if you're syncing these email activities to Salesforce. While you won't see duplicates of the same send, if a Salesforce lead/contact opens or clicks on an email multiple times, you'll see a unique activity record for each of those actions in Salesforce.

If you'd like to change which engagements in HubSpot are synced to Salesforce, follow the instructions below: 

  • In your HubSpot Marketing Professional or Enterprise account or in your Sales Professional account, click your photo or avatar in the top right-hand corner, then click Integrations.     

  • Under the Your integrations tab, locate Salesforce and then click Settings to the right of it.  
  • Select the Timeline sync tab at the top of the screen.  
  • Here you'll see which HubSpot engagements you've selected to sync to Salesforce, and the type of task you've chosen to create in your Salesforce account. Uncheck the box next to any HubSpot engagements for which you'd no longer like to see corresponding Salesforce activities.

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