Connected Email

Disable one-to-one email tracking or attachment logging

Last updated: March 30, 2020

Users with Account access permissions can turn off email tracking and attachment logging for emails sent using HubSpot. This includes emails sent from:

  • The CRM (contact, company, deal, quote records, and ticket records).
  • The conversations inbox.
  • Gmail, Outlook, or Office 365 using the sales extension.

Disable one-to-one-email tracking

When tracking is turned off, you won't see open and click information for emails sent from the CRM, conversations, and email extensions. To disable tracking: 

  • In your HubSpot account, click the settings icon settings in the main navigation bar.
  • In the left sidebar menu, navigate to Integrations > Email Integrations.
  • Click the Log and Track tab.
  • Under Track emails from CRM, Conversations, and Extensions, click to toggle the Enable email tracking for all users switch OFF.
enable-email-tracking

When sending an email from the CRM, an alert will display that your admin has disabled email tracking. Click Got it to send the email. 

alert-tracking-turned-offIf you’re sending emails using the sales email extension, the Track box will be grayed out in your mail client. 

track-email-connected-inbox

Disable email attachment logging

When email attachment logging is disabled, attachments included in emails will not log to HubSpot. To disable attachment logging: 

  • In your HubSpot account, click the settings icon settings in the main navigation bar.
  • In the left sidebar menu, navigate to Integrations Email integrations
  • Click the Log and Track tab. 
  • Click to toggle the Enable email attachment logging for all users switch OFF.

 

/connected-email/disable-one-to-one-email-tracking-or-attachment-logging