Connected Email

Disable one-to-one email tracking or attachment logging

Last updated: April 15, 2021

Users with Account access permissions can turn off email tracking and attachment logging for emails sent using HubSpot. This includes emails sent from:

  • The CRM (contact, company, deal, quote records, and ticket records).
  • The conversations inbox.
  • Gmail, Outlook, or Office 365 using the sales extension.

Please note: this setting does not apply to sequences emails

Disable one-to-one-email tracking

When tracking is turned off, you won't see open and click information for emails sent from the CRM, conversations, and email extensions. To disable tracking: 

  • In your HubSpot account, click the settings icon settings in the main navigation bar.
  • In the left sidebar menu, navigate to Objects > Activities.
  • Click the Email logging tab.
  • In the Email Tracking section, clear the Allow all users to track emails and see when recipients open and click on their emails checkbox. 

When sending an email from the CRM, an alert will display that your admin has disabled email tracking. Click Got it to send the email. 

alert-tracking-turned-offIf you’re sending emails using the sales email extension, the Track box will be grayed out in your mail client. 

track-email-connected-inbox

Disable email attachment logging

When email attachment logging is disabled, attachments included in emails will not log to HubSpot. To disable attachment logging: 

  • In your HubSpot account, click the settings icon settings in the main navigation bar.
  • In the left sidebar menu, navigate to Objects Activities
  • Click the Email Logging tab. 
  • Clear the Allow all users to log email attachments checkbox.