Last updated: July 2, 2021
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Users with Account access permissions can turn off email tracking and attachment logging for emails sent using HubSpot. This includes emails sent from:
Please note: this setting does not apply to sequences emails.
When tracking is turned off, you won't see open and click information for emails sent from the CRM, conversations, and email extensions. To disable tracking:
When sending an email from the CRM, an alert will display that your admin has disabled email tracking. Click Got it to send the email.
If you’re sending emails using the sales email extension, the Track box will be grayed out in your mail client.
When email attachment logging is disabled, attachments included in emails will not log to HubSpot. To disable attachment logging:
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